The Velvet Cloak Inn, Raleigh, Service

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Rank

46th

Out of 119

The Velvet Cloak Inn	Average Daily Rate: NA Check Rates

Hotel Class:

1505 Hillsborough Street

Raleigh, 27605 View map

3-Star Hotel Rank: 17 of 21
Average review rating: 2.24

OpinionWell Value Index: NA

Traveler reviews analyzed: TripAdvisor (36) , YahooTravel (7)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Service

Appears in 14 comments.

100% wrote positive comments about service

The following words were used in comments with Service:
great (2) hotel (2) inn (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. What wonderful customer service.

"Above & beyond great customer service!!! " Read full review on TripAdvisor 3/13/2012 Vote

2. We have enjoyed great service and love swimming in the atrium pool which is usually right out of our door.

"love this funky place, especially atrium pool " Read full review on TripAdvisor 1/15/2010 Vote

3. The actual service people were marvelous.

"A Fraying Sweater, now " Read full review on TripAdvisor 5/13/2009 Vote

4. We got attitude in place of good service.

"Terrible service for wedding party! " Read full review on TripAdvisor 10/22/2007 Vote

5. Rooms were nice and the service was great.

"Weekend away with my wife " Read full review on YahooTravel 7/18/2007 Vote

6. If you are looking for cookie-cutter chain hotel, you will not understand the sense of regional charm and gracious service this hotel provides you.

"Quaint, authentic, regional gem ... not a cookie-cutter chain " Read full review on TripAdvisor 2/11/2012 Vote

7. However, if you are an appreciative traveler who wants to experience the authenticity of Raleigh in more genteel days, you will enjoy what the Velvet Cloak offers in value and service.

"Quaint, authentic, regional gem ... not a cookie-cutter chain " Read full review on TripAdvisor 2/11/2012 Vote

8. While in Raleigh for an event this weekend, we stayed at the Velvet Cloak Inn because we have stayed there before and were very pleased with the rooms, value, and service in the past.

"Once great hotel is now the pits! " Read full review on YahooTravel 4/19/2009 Vote

9. While in Raleigh for an event this weekend, we stayed at the Velvet Cloak Inn because we have stayed there before and were very pleased with the rooms, value, and service in the past.

"A once great, historic hotel now a pit with no idea about service! " Read full review on TripAdvisor 4/19/2009 Vote

10. The staff is young and inexperienced, they don`t seem to understand that a business succeeds by its customer service.

"My Wedding Event " Read full review on TripAdvisor 11/8/2007 Vote