The Velvet Cloak Inn, Raleigh, Front Desk

OpinionWell's Blog

Home » United States » North Carolina » Raleigh Destinations » Raleigh Hotels » The Velvet Cloak Inn

OpinionWell
Rank

46th

Out of 119

The Velvet Cloak Inn	Average Daily Rate: NA Check Rates

Hotel Class:

1505 Hillsborough Street

Raleigh, 27605 View map

3-Star Hotel Rank: 17 of 21
Average review rating: 2.24

OpinionWell Value Index: NA

Traveler reviews analyzed: TripAdvisor (36) , YahooTravel (7)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

acceptable (1) accommodating (1) adequate (1) adult (1) airport (1) amazing (1) apartments (2) apology (3) appearance (2) appreciate (1) area (3) arrival (6) ballroom (4) bar (4) bath (2) bathroom (4) bed (4) bill (1) breakfast (4) charge (1) check in (2) cost (3) dinner (1) exterior (1) front desk (11) highway (1) hotel (37) housekeeping (2) lobby (17) location (11) lunch (1) manager (17) money (2) parking (4) patio (1) pillow (2) pool (23) price (5) rate (1) recommend (5) refund (2) restaurant (2) room (54) service (14) sheets (2) staff (19) street (2) suite (2) towel (3) value (3)

Front desk

Appears in 11 comments.

The following words were used in comments with Front desk:

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. When I discoverd what happen, I connected the cab driver & asked him to bring then back to the hotel & drop them off at the front desk.

"Above & beyond great customer service!!! " Read full review on TripAdvisor 3/13/2012 Vote

2. The front desk clerk called his manager in order to cancel my reservation and it turned out the manager was the owner as he very quickly pointed that out to me.

"Terrible " Read full review on TripAdvisor 5/26/2010 Vote

3. None of the ice machines work & you have to see the front desk for ice but the hours are limited & the stairs are unavailable & oh did I mention the scary elevator.

"So Disappointing! " Read full review on TripAdvisor 5/16/2010 Vote

4. We arrived yesterday and checked in with the front desk.

"What has happened to this once cool place? Scary as hell! " Read full review on TripAdvisor 1/31/2010 Vote

5. The front desk staff (aside from the loser that said he was the owners son) was nice and friendly as was the American maintenance guy.

"Nasty and Rude " Read full review on YahooTravel 12/20/2009 Vote

6. Did have an iron, but had to call the front desk for an ironing board.

"Don't let the bed bugs bite " Read full review on YahooTravel 9/28/2007 Vote

7. We had to call the front desk to get some.

"Awful Awful Awful " Read full review on TripAdvisor 9/19/2007 Vote

8. Looking again at the front desk, I noticed the place was very dirty and full of boxes which made me even more suspicious.

"Terrible " Read full review on TripAdvisor 5/26/2010 Vote

9. We could not flush the toilets nor use the water---and no one was at the front desk to call to report the problem.

"Worse hotel experience of our lives " Read full review on TripAdvisor 11/4/2009 Vote

10. She would not take responsiblilty for the fact that no one was at the front desk and tried to blame us for trying to get in the building and complaining about the toilet.

"Worse hotel experience of our lives " Read full review on TripAdvisor 11/4/2009 Vote