7. Never delivered, even after a follow-up call~ sofabed was bowl-shaped~ workout room needs a way for participants to wipe down machines ~ no exhaust in bathroom~ room service needs to check details (example: tator tots are not 'regular fries')~ some staff could have been a bit warmer and more cordialIf this hotel had complimentary wifi throughout and free/validated parking, I'd probably bump it up to a 4 rating.