Philadelphia Sheraton, Philadelphia, Front Desk

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Rank

55th

Out of 177

Philadelphia Sheraton	Average Price: $149 Check Rates

Hotel Class:

4101 B Island Avenue

Philadelphia, 19153 View map

3-Star Hotel Rank: 31 of 57
Average review rating: 2.86

OpinionWell Value Index: 2

Traveler reviews analyzed: MyTravelGuide (683) , TripAdvisor (208)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (4) bar (29) bathroom (38) bed (61) bill (5) breakfast (31) cable (5) charge (13) check in (42) check out (4) cost (11) deal (14) decor (7) dinner (7) discount (5) downtown (12) fee (4) fitness center (5) food (38) front desk (48) hot tub (9) hotel (337) housekeeping (15) lobby (36) location (24) manager (13) money (10) parking (52) pillow (7) pool (32) price (23) rate (18) recommend (14) refund (5) restaurant (68) room (334) room service (11) service (73) sheets (10) shower (19) shuttle (71) staff (75) street (3) suite (106) to park (5) towel (13) tub (4) view (3) walk (6) wireless (20)

Front desk

Appears in 48 comments.

70% wrote positive comments about front desk

The following words were used in comments with Front desk:
bad (2) friendly (3) night (3) problem (4) quickly (2) rude (3) service (2) shuttle (3) size (3) smoke (4) staff (10)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I have to say that the service was good, both at the front desk and at the restaurant.

"Not the best " Read full review on TripAdvisor 1/21/2012 Vote

2. The people at the front desk were very nice.

"I went at the wrong time " Read full review on TripAdvisor 1/10/2012 Vote

3. The people at the front desk were very friendly,and accommodating.

"wasn't expecting that... " Read full review on TripAdvisor 12/27/2011 Vote

4. Didn't eat dinner as the front desk recommended a place for a Philly Cheesesteak sandwich.

"Rest Assured, Nice place to spend the night " Read full review on TripAdvisor 3/7/2011 Vote

5. The front desk staff could not have been more rude and unfriendly - there was actually a line of guests, but only one clerk working, the other one standing around doing nothing.

"Stay away from this place " Read full review on TripAdvisor 3/3/2011 Vote

6. Large, two bedroom rooms, two flat screen TVS, lots of pillows, above average bathroom, nice amenities, and a friendly front desk staff.

"Good Choice at PHL " Read full review on TripAdvisor 2/16/2011 Vote

7. The front desk staff were super friendly and very helpful.

"Great Staff and Property " Read full review on TripAdvisor 10/21/2010 Vote

8. Front Desk and Public SpacesThe front desk area has been renovated, with marble tile floors, granite counter tops and dark, rich woods.

"Fine Overnight Hotel for Business " Read full review on TripAdvisor 5/15/2012 Vote

9. (the people waiting left) I finally went to the front desk where I had to wait another 20 minutes because people were checking out.

"Hotel ok bathrooms not ok Restaurant forget it " Read full review on TripAdvisor 4/29/2012 Vote

10. Once my turn I was told I could not pay for the check at the front desk.

"Hotel ok bathrooms not ok Restaurant forget it " Read full review on TripAdvisor 4/29/2012 Vote