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OpinionWell
Rank
20th
Out of 177

Windsor Suites

Average Price: $180  
 
Hotel Class:
1700 Benjamin Franklin ParkWay
Philadelphia, 19103 View map  
3-Star Hotel Rank: 9 of 57
Average review rating: 3.27
OpinionWell Value Index: 5
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (25) , TripAdvisor (226) , YahooTravel (16)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 17 comments. 
The following words were used in comments with Manager:
generous (2)   hotel (3)   management (17)   need (2)   night (2)   rating (2)    
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1. The front office manager, Patsy, went out of her way to take care of a problem that we had and checked in to make sure we were content.
"Visit saved by good service " Read full review on TripAdvisor   4/28/2009 Vote      
2. Some managers respond better to irate customers, as in the saying 'the squeaky wheel gets the grease.
"less helpful than one would expect " Read full review on TripAdvisor   5/29/2008 Vote      
3. Finally a manager (?) took pity on me and grudgingly gave me a new card.
"Stay away! " Read full review on TripAdvisor   8/29/2007 Vote      
4. Whenever anyone needed anything (I observed others in addition to our own requests) there was no checking with a manager or delegating to another department, it just got done.
"Clean, nice and full of amenities " Read full review on TripAdvisor   3/26/2012 Vote      
5. The general manager was passing through the lobby as I was checking in and stopped to say he hopes we have a nice stay.
"Excellent Staff and Rooms " Read full review on TripAdvisor   9/15/2011 Vote      
6. The desk manager switched the reservation to Travelocity and I was 'out' $31 x 3 nights.
"BEWARE !!! Philly Overnight charges becomes Travelocity with NO free parking !!! " Read full review on TripAdvisor   2/22/2010 Vote      
7. After arguing with the front desk and then escalated to the manager, they finally agreed that it was a mistake and gave me the full breakfast coupon.
"Large room, reasonably priced for the area, don't go for the packages! " Read full review on TripAdvisor   2/1/2010 Vote      
8. So the girl helping me needed to talk to the manager.
"good hotel, but disorganized staff " Read full review on TripAdvisor   9/5/2008 Vote      
9. She then called me later to make sure the room was ok and told me the manager reduced the rate to 139 plus parking.
"good hotel, but disorganized staff " Read full review on TripAdvisor   9/5/2008 Vote      
10. Kind Abi at the front desk found us a room in their rather full hotel and advised us to speak with the manager, James Zhang, the next day.
"less helpful than one would expect " Read full review on TripAdvisor   5/29/2008 Vote      
   
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