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Rank
5th
Out of 177

The Rittenhouse

Average Price: $307  
 
Hotel Class:
210 West Rittenhouse Square
Philadelphia, 19103 View map  
5-Star Hotel Rank: 1 of 11
Average review rating: 4.25
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (1) , MyTravelGuide (12) , TripAdvisor (245) , YahooTravel (25)
SAFE TO BOOK ? (0/5 issues found)
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Manager
Appears in 13 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
accommodating (2)   chocolate (2)   credit (2)   desk (2)   employee (2)   expectation (2)   friendly (2)   generous (3)   hotel (7)   management (13)   massage (2)    
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1. Later we were also surprised with a fruit bowl and a beautiful plate of chocolate covered strawberries with an anniversary greeting written in chocolate and card from David Benton, General Manager.
"Romance On Rittenhouse Square! " Read full review on TripAdvisor   2/17/2012 Vote      
2. So our server matt which i should mention was the cutest Altruistic person I ever met far as an employee went out of his way by asking his manager Meredith i believe, which was also extremely professional.
"Wow!!! " Read full review on TripAdvisor   11/26/2010 Vote      
3. The staff was very friendly and accommodating, (especially the bellmen, who called us by name and were always smiling and friendly) as was the Manager, David Benton, who joined us in the bar for some pre-dinner drinks where we enjoyed some lively and interesting conversation.
"A lovely property in a great location " Read full review on TripAdvisor   5/21/2012 Vote      
4. The manager of the hotel even left us a personal note with 2 bottles of water and snacks.
"Didn't want to leave. " Read full review on TripAdvisor   9/13/2011 Vote      
5. The location, the staff, the quiet, the understated elegance, makes this hotel a lesson in how hotel managers and staff should be.
"One of two best hotels on planet " Read full review on TripAdvisor   9/6/2011 Vote      
6. A man showed up in the room ready to set up the sofa (?)We experienced turndown service at 8 PM during the second night, even when I have requested at 6:30 PM with the front desk female employeeFurniture in the room was scratched or damaged like the coffee table in the bedroomI had a massage during my first stay and it was great I had a massage during my second stay and with another employee it was not really goodAs I explained to the General Manager and tthe front desk staff Priscila, I expect the same service during every stay The response was very limitedI expect more from a five diamond award hotel.
"Never a five diamond hotel at all... " Read full review on TripAdvisor   8/8/2011 Vote      
7. A glitch at afternoon tea was quickly remedied by the manager.
"Great Location and a Great Room " Read full review on TripAdvisor   5/5/2010 Vote      
8. The manager pretty much called me a liar and needed to talk to the person staying at the hotel.
"Don't Go! If you do, don't deal with Room Service!! " Read full review on TripAdvisor   1/28/2010 Vote      
9. The manager had found two wrapped sterile dishes that I could use to store my contact lenses in.
"One of the best hotels I've ever stayed at! " Read full review on TripAdvisor   5/27/2009 Vote      
10. Lucia - manager on duty is inflexible as to upgrading me to accommodate my complaint but did offer to take an additional 350.00 for next room up.
"As a world traveller I will skip this hotel next time " Read full review on TripAdvisor   7/5/2008 Vote      
   
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