10. This was our second chance at this hotelIn my first stay I was quiet happy with the room and the service (one bedroom suite )During this second stay I made a request for a firm mattressThe hotel staff just turned a regular mattress upside downThe turndown service didn't happen every night I was unable to talk to housekeeping since nobody was answering at 7 PMThe operator answered the phone (rather than housekeeping), I made a single request ' I need turndown service and ice'.