Residence Inn Philadelphia, Philadelphia, Service

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Rank

33rd

Out of 177

Residence Inn Philadelphia	Average Price: $250 Check Rates

Hotel Class:

One East Penn Square

Philadelphia, 19107 View map

3-Star Hotel Rank: 18 of 57
Average review rating: 4.03

OpinionWell Value Index: 4

Traveler reviews analyzed: MyTravelGuide (52) , Travelocity (10) , TripAdvisor (196) , YahooTravel (4)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (7) bar (9) bath (5) bathroom (30) bed (63) bill (5) breakfast (149) charge (6) check in (23) check out (6) checkout (6) complimentary (14) cost (14) deal (5) decor (4) dinner (15) discount (6) downtown (19) fee (5) fitness center (6) food (42) front desk (41) gym (11) hotel (300) housekeeping (12) lobby (16) location (140) money (12) neighborhood (8) parking (44) pillow (6) pool (25) price (25) rate (32) recommend (22) restaurant (32) room (304) room service (4) service (43) shower (16) staff (108) street (51) suite (65) towel (13) valet (32) valet parking (22) value (10) view (42) walk (49) wireless (15)

Service

Appears in 43 comments.

71% wrote positive comments about service

The following words were used in comments with Service:
excellent (3) good (9) great (5) hotel (13) inn (5) internet (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The housekeeping service was very good the entire time.

"Shabby-not so great. " Read full review on TripAdvisor 4/2/2012 Vote

2. Wonderful service by the hotel staff.

"Solid choice for a weekend stay " Read full review on TripAdvisor 2/12/2012 Vote

3. Even though we stayed for a couple of days, you could tell that the service was really good and the hotel was close to the most important sites in Philly (walking distance).

"Great location " Read full review on TripAdvisor 2/2/2012 Vote

4. Central , good service , clean .

"Central , good service , clean ! " Read full review on TripAdvisor 11/28/2011 Vote

5. Kudos to the management for remembering how important customer service is.

"Treated well after bad experience " Read full review on TripAdvisor 8/5/2010 Vote

6. Overall service was good although there's some staff whose a bit clueless when asking for directions.

"Comfortable and Good Location: noisy AC was the only complaint " Read full review on TripAdvisor 6/22/2010 Vote

7. Service was great, beginning with the Valet who quickly assisted us with our luggage as we checked in.

"Great Hotel, Great Location! " Read full review on TripAdvisor 12/16/2009 Vote

8. Our total bill for the 3-night stay was still over $500, but I felt the manager had provided good customer service by reducing the costs.

"Army-Navy Weekend Stay - Marred by accessibility issues " Read full review on TripAdvisor 12/16/2009 Vote

9. Much better than service than I received at supposedly fancy Sofitel philadelphia a few months back.

"Great location for convention center and downtown activities. " Read full review on TripAdvisor 10/15/2009 Vote

10. I stay at Marriotts because they have great beds and wonderful service.

"Nicest Residence Inn I ever stayed at! " Read full review on TripAdvisor 9/13/2009 Vote