Residence Inn Philadelphia, Philadelphia, Front Desk

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Rank

33rd

Out of 177

Residence Inn Philadelphia	Average Price: $250 Check Rates

Hotel Class:

One East Penn Square

Philadelphia, 19107 View map

3-Star Hotel Rank: 18 of 57
Average review rating: 4.03

OpinionWell Value Index: 4

Traveler reviews analyzed: MyTravelGuide (52) , Travelocity (10) , TripAdvisor (196) , YahooTravel (4)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (7) bar (9) bath (5) bathroom (30) bed (63) bill (5) breakfast (149) charge (6) check in (23) check out (6) checkout (6) complimentary (14) cost (14) deal (5) decor (4) dinner (15) discount (6) downtown (19) fee (5) fitness center (6) food (42) front desk (41) gym (11) hotel (300) housekeeping (12) lobby (16) location (140) money (12) neighborhood (8) parking (44) pillow (6) pool (25) price (25) rate (32) recommend (22) restaurant (32) room (304) room service (4) service (43) shower (16) staff (108) street (51) suite (65) towel (13) valet (32) valet parking (22) value (10) view (42) walk (49) wireless (15)

Front desk

Appears in 41 comments.

76% wrote positive comments about front desk

The following words were used in comments with Front desk:
cares (2) clean (4) complaints (3) courteous (4) desk (43) extremely (3) friendly (6) helpful (5) housekeeping (3) liked (2) need (6) nice (4) night (2) problem (2) spacious (2) staff (20) welcoming (2) wine (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We left the room at 9 am it was not cleaned we came back around 5:30 we called the front desk and apparently they forgot to clean our room.

"Tiered hotel with no regards for the environment " Read full review on TripAdvisor 4/17/2012 Vote

2. The front desk was extremely helpful with everything we needed and answered all of our questions with a smile.

"Beds are comfortable and Breakfast is GREAT!!! " Read full review on TripAdvisor 4/16/2012 Vote

3. Front desk staff were at least friendly but didn't do much to resolve some issues we encountered.

"Shabby-not so great. " Read full review on TripAdvisor 4/2/2012 Vote

4. The staff at the front desk and the valet parking attendants were great at our arrival.

"Great hotel weekend " Read full review on TripAdvisor 2/20/2012 Vote

5. The front desk staff were friendly, the hallways and common areas were clean, and the rooms were spacious and comfortable.

"Great location, Safe building, Convenient Amenities! " Read full review on TripAdvisor 1/22/2012 Vote

6. The staff at the front desk were very nice and had upbeat and positive attitudes.

"Great location - Nice Staff - Enjoyed breakfast " Read full review on TripAdvisor 9/12/2011 Vote

7. The rooms are spacious and clean and the staff at the front desk is super friendly and helpful.

"We would definitely stay here again! " Read full review on TripAdvisor 7/27/2011 Vote

8. My main complaint is that the daytime front desk staff was generally unfriendly.

"Comfortable Rooms for long stay " Read full review on TripAdvisor 10/21/2010 Vote

9. It included eggs, pancakes, bagels, etc. The staff was extremely nice at the front desk as well as the breakfast area.

"Great location, clean and friendly " Read full review on TripAdvisor 7/12/2010 Vote

10. We were warmly welcomed by the front desk staff and our reservation requests were all honored.

"Philly weekend to welcome Spring " Read full review on TripAdvisor 3/3/2010 Vote