Hilton New Orleans, New Orleans, Service

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Rank

56th

Out of 427

Hilton New Orleans	Average Price: $157 Check Rates

Hotel Class:

821 Gravier Street

New Orleans, 70112 View map

3-Star Hotel Rank: 29 of 125
Average review rating: 4.2

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (4) , TripAdvisor (183) , YahooTravel (10)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (10) bar (17) bathroom (8) bed (23) bill (4) breakfast (56) charge (15) check in (30) check out (8) checkout (5) complimentary (8) concierge (3) cost (10) deal (11) dinner (9) downtown (4) fee (5) fitness center (6) food (18) front desk (44) gym (8) hotel (322) housekeeping (11) lobby (30) location (109) lunch (6) manager (16) money (5) parking (48) pillow (6) pool (67) price (31) rate (29) recommend (23) restaurant (46) room (284) room service (10) service (44) shower (4) staff (106) street (74) suite (13) to park (4) towel (6) valet (18) valet parking (26) value (5) view (66) walk (69) wireless (20)

Service

Appears in 44 comments.

100% wrote positive comments about service

The following words were used in comments with Service:
clean (3) complimentary (2) customer (3) desk (3) food (6) good (3) great (9) hotel (8) housekeeping (3) night (3) overpriced (2) park (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Valet service has always been very fast, and the staff are freindly and helpful.

"Nice place to stay, a little off the beaten path " Read full review on TripAdvisor 4/17/2012 Vote

2. We ate in the restraunt that night and the food and service were great.

"Great location and friendly staff " Read full review on TripAdvisor 3/13/2012 Vote

3. But the service ranged from almost hostile (front desk, my wife call it 'service with a snarl'), to indifferent (housekeeping who blew off cleaning our room one day and didn't seem to care), to friendly and bubbly (staff at the morning breakfast the morning after Fat Tuesday, 5 star service for sure).

"GREAT location, spotty service " Read full review on TripAdvisor 2/26/2012 Vote

4. However, this is such a small nit given the level of service and comfort at this place.

"Location, Service, Amenities " Read full review on TripAdvisor 2/14/2012 Vote

5. The service staff has been great.

"Good location, good hospitality " Read full review on TripAdvisor 2/6/2012 Vote

6. Good breakfast with excellent service.

"Average " Read full review on TripAdvisor 12/29/2011 Vote

7. and to date, have never been let down-great and consistent service, cleanliness and value.

"Ok " Read full review on TripAdvisor 8/1/2011 Vote

8. The customer service was excellent and the breakfasts were plentiful and tasty.

"Great Location and service " Read full review on TripAdvisor 7/19/2011 Vote

9. Awesome hotel, awesome people, friendly service.

"Best hotel in New Orleans " Read full review on TripAdvisor 6/20/2011 Vote

10. The complimentary HBO TV service was off-line most of the time.

"Not cutomer accommodating. " Read full review on TripAdvisor 6/11/2011 Vote