6. -Could hear everything in the hallway-nightstand phone and heater were inititally not working-front doormen ranged from helpful, not wanting to call us a cab, to somewhat helpful-after hours room service food was terrible, before 10 p.m., the food was good-painfully small bathrooms-Nice workout room but no elliptical trainer or television remotes or headphones-nice pool/jacuzzi-nice spa personnel-very good beds--was upgraded to 'suite,' really a glorified bigger room with a much larger bathroom-concierge was helpful**Don't pay for wireless in your room--sit near the window and you can capture it for free; also, free in the lobby.