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OpinionWell
Rank
13th
Out of 468

Miami Hilton

Average Price: $156  
 
Hotel Class:
1601 Biscayne Boulevard
Miami, 33132 View map  
3-Star Hotel Rank: 4 of 122
Average review rating: 3.4
OpinionWell Value Index: 8
Traveler reviews analyzed: Expedia (99) , MyTravelGuide (739) , Travelocity (12) , TripAdvisor (537) , YahooTravel (18)
SAFE TO BOOK ? (3/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 68 comments. 
70% wrote positive comments about manager
The following words were used in comments with Manager:
cares (4)   checkout (4)   desk (9)   guest (5)   helpful (3)   hotel (8)   housekeeping (3)   management (69)   menu (3)   nice (5)   secure (3)   service (9)   upgraded (6)   well (3)    
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1. Although, on checkout I expressed my concerns over over a lack of care taken by the housekeeper and the duty manager Alberto took fantastic care of us, expressed his deepest apologies and personally went to housekeeping there and then to rectify any future tickets being swept into the bin carelessly.
"Incredible experience! Loved it! " Read full review on TripAdvisor   4/20/2012 Vote      
2. She went to the back to get the manager, came back after ten minutes and told me that he would be right with me, and asked me to step aside while she helped other guests.
"Unacceptable and Nightmarish " Read full review on TripAdvisor   4/2/2012 Vote      
3. Avi, manager of the restaurant took great care of us, helping get us fed after the kitchen was about to close.
"Very nice service " Read full review on TripAdvisor   12/16/2011 Vote      
4. The only good thing I can say is that the manager was very nice, though he did nothing to truly rectify the following - (1) it took an hour to order room service because they told me I had an old menu, took 20 minutes to bring me the SAME menu, then the rather rude concierge transferred me right back to room service when I tried to get help.
"Business travelers beware :( " Read full review on TripAdvisor   10/26/2011 Vote      
5. I finally had to call a manager just to get the correct menu - 40 minutes later.
"Business travelers beware :( " Read full review on TripAdvisor   10/26/2011 Vote      
6. He looks at the screen, types some stuff, and says ' oh wow sire the room just opened up, its a magnificent room, my managers must have done something right now in the back, they gave you a beautiful room'.
"WORST HOTEL STAY AS A DIAMOND VIP MEMBER... " Read full review on TripAdvisor   3/28/2011 Vote      
7. In fact, the manager even remembered my name - I swear I was nice and gave them no negative reason.
"What a View, central downtown & a bit of flair " Read full review on TripAdvisor   8/30/2009 Vote      
8. The manager also offered me a free car-service to the airport when I leave.
"possibly the worst run hotel on the planet - avoid at all cost " Read full review on TripAdvisor   4/5/2008 Vote      
9. The manager also offered me a free car-service to the airport when I leave.
"possibly the worst run hotel on the planet - avoid at all cost " Read full review on TripAdvisor   4/5/2008 Vote      
10. They argued with us until we spoke to the manager and he wasn`t even apologetic.
"Treated like cattle " Read full review on TripAdvisor   10/26/2007 Vote      
   
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