The Lancaster, Houston, Service

OpinionWell's Blog

Home » United States » Texas » Houston Destinations » Houston Hotels » The Lancaster

OpinionWell
Rank

54th

Out of 718

The Lancaster	Average Price: $181 Check Rates

Hotel Class:

701 Texas Avenue

Houston, 77002 View map

4-Star Hotel Rank: 18 of 30
Average review rating: 3.37

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (35) , Travelocity (6) , TripAdvisor (80) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (6) bar (8) bargain (2) bath (4) bathroom (18) bed (26) bill (6) breakfast (16) charge (12) check in (6) check out (3) closet (2) cost (3) deal (4) decor (8) dinner (9) discount (5) downtown (49) food (9) front desk (16) gym (2) hotel (160) housekeeping (5) lobby (16) location (42) manager (3) mini-bar (2) money (7) parking (22) pillow (3) price (16) rate (17) recommend (11) restaurant (30) room (126) room service (6) service (40) shower (2) shuttle (5) staff (48) street (14) to park (2) towel (4) tub (5) valet (20) valet parking (16) value (5) view (10) walk (11) wireless (7)

Service

Appears in 40 comments.

69% wrote positive comments about service

The following words were used in comments with Service:
clean (3) customer (3) desk (3) downtown (4) good (5) great (6) hotel (10) liked (3) poor (2) price (2) responsive (2) restful (2) reviews (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. The hotel was clean and service was outstanding.

"Perfect for Theatre District " Read full review on TripAdvisor 12/13/2011 Vote

2. The rooms are beautiful, the staff and service is very accommodating and the location is wonderful.

"A Little Old Fashion Charm! " Read full review on TripAdvisor 11/21/2011 Vote

3. Andrea, who took my reservation was a pleasure to speak with on the phone and had great customer service skills.

"My stay at The Lancaster " Read full review on TripAdvisor 11/17/2011 Vote

4. The service is attentive and the menu is quite nice.

"Classic Hotel in Downtown Houston " Read full review on TripAdvisor 9/22/2011 Vote

5. The front desk personnel and bell men all appear to be very friendly and interested in providing good customer service.

"Older historic hotel with charm but in need of updating " Read full review on TripAdvisor 9/14/2011 Vote

6. Excellent service.

"Wonderful Experience, I will be back! " Read full review on TripAdvisor 7/21/2011 Vote

7. Spotlessly clean, above all, with turn down service as well.

"I thought this hotel was way better than these reviews reflect! " Read full review on TripAdvisor 4/22/2010 Vote

8. I used the town car service and found the drivers very accommodating and the rest of the staff the same.

"I thought this hotel was way better than these reviews reflect! " Read full review on TripAdvisor 4/22/2010 Vote

9. I wanted to like this place, but the service kept throwing up road blocks.

"I'm sorry, I have to complain! :( " Read full review on TripAdvisor 2/13/2010 Vote

10. Great service from front desk to housekeeping.

"Cozy, Old Houston charm " Read full review on Expedia 8/3/2008 Vote