The Lancaster, Houston, Front Desk

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Rank

54th

Out of 718

The Lancaster	Average Price: $181 Check Rates

Hotel Class:

701 Texas Avenue

Houston, 77002 View map

4-Star Hotel Rank: 18 of 30
Average review rating: 3.37

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (35) , Travelocity (6) , TripAdvisor (80) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 16 comments.

50% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (3) helpful (2) hotel (3) housekeeping (2) liked (2)

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1. The front desk was very helpful--delivering faxes and calling a cab for me to head to the airport at 4:30am without fuss or muss.

"Charming Place " Read full review on TripAdvisor 1/13/2012 Vote

2. The hotel's front desk staff was friendly and helpful.

"Terrific downtown location for performing arts events " Read full review on TripAdvisor 12/14/2011 Vote

3. I would just like to see the front desk care a little more about making sure the guests are happy with their stay.

"Only minor complaints " Read full review on TripAdvisor 2/18/2010 Vote

4. The valet was just going through the motions when he took my car but the front desk staff were very friendly and check in was quick.

"The Lancaster desperately needs to be renovated. " Read full review on TripAdvisor 7/23/2009 Vote

5. When I called repeatedly for the next couple of days, saying I was 100% sure I had left my coat on the sofa in the room, the front desk and housekeeping denied responsibility as well.

"Rude staff " Read full review on TripAdvisor 4/7/2009 Vote

6. The front desk clerk was nice enough to offer another room, which was not any better than the first.

"A four-star? I think not... " Read full review on TripAdvisor 9/6/2008 Vote

7. Was greeted by front desk staff Ushi and Andrea, who display a level of personal service that is rare these days.

"Like walking back in time " Read full review on TripAdvisor 4/30/2012 Vote

8. Also upon my arrival the front desk staff was satisfactory and the Bistro food is Amazing.

"My stay at The Lancaster " Read full review on TripAdvisor 11/17/2011 Vote

9. The front desk personnel and bell men all appear to be very friendly and interested in providing good customer service.

"Older historic hotel with charm but in need of updating " Read full review on TripAdvisor 9/14/2011 Vote

10. The hotel wasn't at capacity but the front desk seemed to give us the worst room on the property.

"Very worn hotel - don’t stay there! " Read full review on Expedia 11/11/2008 Vote