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OpinionWell
Rank
40th
Out of 718

Hilton Houston

Average Price: $132  
 
Hotel Class:
3000 NASA Road One
Houston, 77058-4322 View map  
2-Star Hotel Rank: 3 of 199
Average review rating: 3.56
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (29) , MyTravelGuide (71) , Travelocity (4) , TripAdvisor (100) , YahooTravel (4)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 15 comments. 
25% wrote positive comments about manager
The following words were used in comments with Manager:
complaints (2)   free (2)   generous (3)   hotel (4)   management (16)   problem (2)    
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1. While waiting to check in, Jessica and one of the managers were super helpful with the couple ahead of us who were with a wedding party and someone else had made the reservation for them, but under the wrong name.
"I highly recommend it! " Read full review on TripAdvisor   7/2/2011 Vote      
2. When we spoke with a manager he reimbursed our room and gave us complimentary breakfast buffets.
"Great customer service!! " Read full review on TripAdvisor   8/24/2011 Vote      
3. They quickly brought up the coffee and apologized, saying the manager took the order and wasn't familiar with how to do it.
"Poor customer service! " Read full review on TripAdvisor   5/9/2011 Vote      
4. Nina who is the front desk manager is a star, nothing is too much trouble for her.
"Amazing staff who go over and above their duties " Read full review on TripAdvisor   4/21/2010 Vote      
5. I've always thought Hilton Hotels were a cut above, but when I left two new sweaters behind in my room after a long week of work, the manager made sure they were sent home to me, no charge.
"Hotel manager went out of his way... " Read full review on Expedia   4/22/2009 Vote      
6. I also wrote the General Manager of the hotel with the same request and never heard from that person either.
"Be thorough in packing to go home " Read full review on Expedia   4/7/2009 Vote      
7. Also, we had agreed in our contract to stay until 1am, but the banquet manager told the DJ to 'wrap it up' at 12.
"My Wedding " Read full review on TripAdvisor   5/30/2008 Vote      
8. We paid for 3 hours of open bar and the banquet manager was standing right besides the bartender like he was a cop, making sure she didn`t put maybe 'too much' alcohol in the drinks.
"My Wedding " Read full review on TripAdvisor   5/30/2008 Vote      
9. Manager was greeting guests and genuinely concerned.
"Lakeview is terrific! " Read full review on TripAdvisor   7/12/2007 Vote      
10. I brought this to the attention of the general manager, but I've received no response.
"Such Potential, But Falls Far Short " Read full review on TripAdvisor   11/15/2011 Vote      
   
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