Hilton Houston, Houston, Front Desk

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Rank

40th

Out of 718

Hilton Houston	Average Price: $132 Check Rates

Hotel Class:

3000 NASA Road One

Houston, 77058-4322 View map

2-Star Hotel Rank: 3 of 199
Average review rating: 3.56

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (29) , MyTravelGuide (71) , Travelocity (4) , TripAdvisor (100) , YahooTravel (4)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (5) balcony (9) bar (15) bathroom (30) beach (4) bed (27) bill (3) breakfast (39) charge (7) check in (10) check out (4) complimentary (7) cost (3) deal (7) decor (8) dinner (5) downtown (3) fitness center (3) food (31) front desk (25) gym (2) hot tub (4) hotel (163) housekeeping (9) lake (72) laundry room (3) lobby (18) location (36) manager (15) money (8) parking (15) pillow (5) pool (22) price (17) rate (14) recommend (20) restaurant (35) room (173) room service (9) service (33) sheets (5) shower (7) staff (61) street (7) suite (5) towel (5) value (2) view (61) walk (4) wireless (3)

Front desk

Appears in 25 comments.

75% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (3) great (2) helpful (2) hotel (4) housekeeping (2) iron (2) nice (2) problem (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. On a positive note, the front desk clerks were very sympathetic.

"Noise Issues " Read full review on TripAdvisor 3/9/2012 Vote

2. The front desk and dining room staff are terrific.

"Half remodeled " Read full review on TripAdvisor 12/2/2011 Vote

3. Front desk staff extremely friend and helpful when I checked in.

"great Weekend Getaway " Read full review on TripAdvisor 11/7/2011 Vote

4. Had problems with the shower & moved to second room where there was nothing but sheets on the bed and third room was the charm but Tom the front desk attendent was very helpful & made sure that we were taken care of.

"Great deal for the price! " Read full review on TripAdvisor 4/25/2011 Vote

5. The people at the front desk were very nice and welcoming.

"Great hotel - would definitely stay again " Read full review on TripAdvisor 10/8/2009 Vote

6. With regard that our experience may have been an "out of the ordinary" I would suggest this hotel, great location, great Front Desk and would suggest this property as above average if Housekeeping issues were removed.

"Seemingly Customer Friendly " Read full review on TripAdvisor 8/26/2009 Vote

7. The front desk staff were so friendly and accomodating.

"Great Hotel " Read full review on TripAdvisor 7/9/2007 Vote

8. I had a nice experience from the very friendly, multilingual staff at the front desk, to all other people I have met in and around the hotel.

"Very decent stay with very friendly staff - and a great view " Read full review on TripAdvisor 3/22/2012 Vote

9. I finally called the front desk.

"Noise Issues " Read full review on TripAdvisor 3/9/2012 Vote

10. The laundry room is controlled by housekeeping which is not directly accountable to the front desk.

"Noise Issues " Read full review on TripAdvisor 3/9/2012 Vote