Hilton Houston, Houston, Service

OpinionWell's Blog

Home » United States » Texas » Houston Destinations » Houston Hotels » Hilton Houston

OpinionWell
Rank

2nd

Out of 718

Hilton Houston	Average Price: $267 Check Rates

Hotel Class:

1600 Lamar Street

Houston, 77010 View map

4-Star Hotel Rank: 1 of 30
Average review rating: 3.85

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (838) , Travelocity (7) , TripAdvisor (331) , YahooTravel (35)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (28) bar (66) bathroom (35) bed (45) bill (14) breakfast (67) charge (28) check in (53) check out (14) concierge (27) cost (27) deal (12) decor (12) dinner (17) downtown (118) fee (12) fitness center (19) food (71) front desk (57) gym (27) hot tub (15) hotel (595) housekeeping (15) lobby (83) location (110) maid (38) manager (22) money (15) parking (55) pillow (13) pool (96) price (51) rate (33) recommend (34) restaurant (125) room (403) room service (42) service (119) sheets (11) shower (22) shuttle (31) spa (19) staff (168) street (41) towel (14) valet (21) value (11) view (83) walk (66) wireless (20)

Service

Appears in 119 comments.

77% wrote positive comments about service

The following words were used in comments with Service:
attentive (6) busy (6) clean (8) concierge (7) customer (10) desk (10) excellent (11) expectation (9) food (6) friendly (6) good (12) great (20) guest (8) hotel (42) location (7) need (7) nice (10)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. Internet service was free in the lobby.

"Central to Downtown Houston " Read full review on TripAdvisor 4/21/2012 Vote

2. I was very impressed by the concierge service and the shuttle service.

"Fantastic Hotel - More than what I expect from a Hilton!!! " Read full review on TripAdvisor 4/19/2012 Vote

3. Restaurant food very good, service very attentive.

"Top notch hotel " Read full review on TripAdvisor 4/16/2012 Vote

4. I've stayed here a few times for work and have had impeccable service, comfort and amenities.

"First Rate, Beginning to End " Read full review on TripAdvisor 4/11/2012 Vote

5. Really good service.

"Really nice digs " Read full review on TripAdvisor 4/6/2012 Vote

6. This is a big busy conference hotel, but has excellent customer service throughout the hotel including the front desk staff, valet, Hilton honors lounge, and cleaning folks.

"Great service and great property " Read full review on TripAdvisor 4/3/2012 Vote

7. This hotel was among the very best in terms of service.

"Great service, nice hotel. " Read full review on TripAdvisor 3/27/2012 Vote

8. The prices in the lobby bar were a bit high, but the service was great (except they wouldn't serve after 2:00 am because of some silly law or something).

"Great service, nice hotel. " Read full review on TripAdvisor 3/27/2012 Vote

9. Good dining outlets and overall good service.

"Typical convention hotel " Read full review on TripAdvisor 3/15/2012 Vote

10. Great location, great service, clean rooms.

"First class in everyway. " Read full review on TripAdvisor 3/12/2012 Vote