9. Things that went well - bell desk (great service), concierge (got me a rental car, fast, with pick-up, at a very reasonable price), restaurant staff (at 'Spencers' -- very professional and high class/fancy -- if you like that kind of thing), the person who took my telephone request for extra bedding was great (she called back later to make sure I got it and sent for more when I indicated that it wasn`t as much as I needed).