Hilton Houston, Houston, Front Desk

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Rank

2nd

Out of 718

Hilton Houston	Average Price: $267 Check Rates

Hotel Class:

1600 Lamar Street

Houston, 77010 View map

4-Star Hotel Rank: 1 of 30
Average review rating: 3.85

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (838) , Travelocity (7) , TripAdvisor (331) , YahooTravel (35)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (28) bar (66) bathroom (35) bed (45) bill (14) breakfast (67) charge (28) check in (53) check out (14) concierge (27) cost (27) deal (12) decor (12) dinner (17) downtown (118) fee (12) fitness center (19) food (71) front desk (57) gym (27) hot tub (15) hotel (595) housekeeping (15) lobby (83) location (110) maid (38) manager (22) money (15) parking (55) pillow (13) pool (96) price (51) rate (33) recommend (34) restaurant (125) room (403) room service (42) service (119) sheets (11) shower (22) shuttle (31) spa (19) staff (168) street (41) towel (14) valet (21) value (11) view (83) walk (66) wireless (20)

Front desk

Appears in 57 comments.

64% wrote positive comments about front desk

The following words were used in comments with Front desk:
cares (3) concierge (4) desk (59) friendly (7) guest (3) helpful (4) hotel (12) housekeeping (4) lounge (3) management (6) nice (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk was wonderful.

"Love this Hotel!! " Read full review on TripAdvisor 3/28/2012 Vote

2. The hotel is exceptionally clean with outstanding front desk and restaurant service.

"Fourth stay at this property " Read full review on TripAdvisor 1/22/2012 Vote

3. Front desk staff was friendly and helpful.

"Room good, service not! " Read full review on TripAdvisor 12/22/2011 Vote

4. From the moment we arrived we were very well taken care of by the valet and front desk.

"What is not to love about this hotel? " Read full review on TripAdvisor 6/24/2011 Vote

5. As a front desk agent myself, I know that it would not have taken her much more effort to at least do her job correctly.

"Location, facility are good; Service needs WORK. " Read full review on TripAdvisor 6/1/2011 Vote

6. I will say that the guest services hotline was MUCH more polite and efficient than the front desk was.

"Location, facility are good; Service needs WORK. " Read full review on TripAdvisor 6/1/2011 Vote

7. The staff is wonderful - AnnaLi and Miguel at the front desk welcomed me as a return desk and remembered my room preferences (high floor, away from elevators, on the gym side).

"Great for business - thoughtful staff, comfortable rooms, awesome breakfast! " Read full review on TripAdvisor 5/20/2011 Vote

8. beautifull decorated hotel in the center of Houston, the bed was awsome and the room service is excellent, very professional and helpfull, front desk not very friendly.

"Nice decoration! " Read full review on TripAdvisor 9/11/2009 Vote

9. After a long day, it was nice to see a smiling face at the front desk.

"Perfect hotel for business " Read full review on TripAdvisor 7/12/2009 Vote

10. Extremely courteous, helpful front desk staff.

"5 star all the way " Read full review on Expedia 4/20/2009 Vote