Icon Hotel, Houston, Concierge

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Rank

6th

Out of 718

Icon Hotel	Average Price: $184 Check Rates

Hotel Class:

220 Main Street

Houston, 77002 View map

4-Star Hotel Rank: 4 of 30
Average review rating: 4.3

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (35) , Travelocity (5) , TripAdvisor (226) , YahooTravel (22)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (16) bar (93) bath (38) bathroom (93) bed (60) breakfast (65) charge (11) check in (26) check out (8) closet (9) complimentary (14) concierge (10) cost (12) deal (10) decor (37) dinner (33) discount (8) downtown (103) food (49) front desk (47) gym (19) hotel (463) housekeeping (9) lobby (43) location (63) maid (8) manager (16) parking (23) pillow (10) price (30) rate (22) recommend (26) restaurant (91) room (369) room service (25) service (120) sheets (9) shower (74) shuttle (25) spa (13) staff (138) street (31) suite (15) towel (9) tub (53) valet (28) valet parking (20) view (19) walk (18) wireless (8)

Concierge

Appears in 10 comments.

The following words were used in comments with Concierge:
helpful (2) jacuzzi (2) superior (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We went out for dnner, (the concierge had great recommendations) driven there and back by the hotel.

"Wonderful welcome " Read full review on TripAdvisor 12/9/2008 Vote

2. The concierge was very helpful.

"Expected more and came away disappointed " Read full review on TripAdvisor 7/29/2008 Vote

3. Concierge service was very helpful, gym is fantastic with state of the art equipment, clean roomsPros:They offer complimentary car service within a 3 mile radius.

"Nice Stay " Read full review on TripAdvisor 6/4/2008 Vote

4. Not only was the staff UNfriendly, the concierge did not return my phone call inquiring about local restaurants, but I was ignored by the bartender, given cold coffee, and found out on the LAST day of my stay (day 3) from the BELLHOP that there was a free shuttle service I could have used for downtown transport.

"Discounted rate = poor service " Read full review on TripAdvisor 1/29/2011 Vote

5. I can't forget the service - from the concierge to the bell-hops everyone was first rate.

"Wonderful hotel! " Read full review on Expedia 6/17/2009 Vote

6. Front desk, valet, concierge, spa staff and restaurant staff went the distance and met our every need.

"Incredible Experience! " Read full review on Expedia 6/9/2009 Vote

7. Therefore I left my luggage at the concierge.

"NICE STAFF, GOOD LOCATION, GOOD HOTEL " Read full review on TripAdvisor 4/12/2009 Vote

8. The type room I had booked online was not avaialble so the concierge who was working the desk at the time upgraded my room.

"Very Pleased " Read full review on TripAdvisor 8/15/2008 Vote

9. The concierge Gilbert went out of his way to give us a superior room for the cheaper deluxe rate for the last night when we realized that the deluxe room we reserved had a whirpool tub but not with the jet streamers you`d find in a jacuzzi -- the superior room had the jacuzzi.

"Extremely pleased " Read full review on TripAdvisor 7/4/2008 Vote

10. I asked the restaurant staff, the concierge and the front desk, none of whom were responsive.

"Terrible Service -- Terrible Hotel " Read full review on TripAdvisor 5/20/2008 Vote