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Rank
45th
Out of 197

Eliot Hotel

Average Price: $349  
 
Hotel Class:
370 Commonwealth Avenue
Boston, 02215 View map  
4-Star Hotel Rank: 29 of 38
Average review rating: 4.05
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (43) , MyTravelGuide (7) , Travelocity (3) , TripAdvisor (265) , YahooTravel (14)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Service
Appears in 118 comments. 
89% wrote positive comments about service
The following words were used in comments with Service:
clean (6)   comfortable (7)   customer (7)   desk (10)   excellent (10)   friendly (10)   good (8)   great (27)   hotel (41)   location (14)   nice (6)   night (13)   perfect (6)    
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1. Charming small boutique historic hotel and service very attentive.
"Excellent choice for Boston Symphony " Read full review on TripAdvisor   5/22/2012 Vote      
2. Service was impeccable.
"Fantastic boutique hotel in Boston's Back Bay " Read full review on TripAdvisor   5/17/2012 Vote      
3. Clean, elegant old style hotel in Back Bay, comfortable bed, marble bathroom, excellent service, $5 internet (very fast).
"Lovely boutique hotel " Read full review on TripAdvisor   5/9/2012 Vote      
4. An amazing bed combined with a magnificent decor, great customer service, perfect location makes the Eliot one of my preferred hotels.
"Very Nice " Read full review on TripAdvisor   4/23/2012 Vote      
5. In short, I was impressed with the service that they extended to someone who wound up not even staying at the hotel.
"Thoughtful service " Read full review on TripAdvisor   3/30/2012 Vote      
6. The current lack of good customer service is what makes the Eliot a good, not great, hotel.
"Almost There " Read full review on TripAdvisor   3/22/2012 Vote      
7. A worthwhile customer experience in a hotel requires consistent, friendly service.
"Almost There " Read full review on TripAdvisor   3/22/2012 Vote      
8. Instead I used a free Boston-based service.
"Wonderful decor and location with some room for improvement in service " Read full review on TripAdvisor   3/18/2012 Vote      
9. Every course was delicious and well presented and the service was amazing.
"Great Hotel... just lacked a few nice touches " Read full review on TripAdvisor   3/4/2012 Vote      
10. (and my husband and I are already dreaming of coming back without the kids!)The rooms are compact, but chic and well-proportioned, the service was superb without once being ostentatious or in your face, the food was tasty and beautifully presented and overall this was a cut above anything we have stayed in recently.
"Classic, European style Luxury and attentive service in a superb location. " Read full review on TripAdvisor   2/14/2012 Vote      
   
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