Doubletree Boston - Downtown, Boston, Front Desk

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Rank

47th

Out of 197

Doubletree Boston - Downtown	Average Price: $243 Check Rates

Hotel Class:

821 Washington Street

Boston, 02111 View map

3-Star Hotel Rank: 12 of 37
Average review rating: 3.7

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (74) , MyTravelGuide (1178) , Travelocity (7) , TripAdvisor (341) , YahooTravel (13)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (15) bar (79) bathroom (66) bed (88) bill (9) breakfast (112) charge (18) check in (62) check out (17) complimentary (13) concierge (30) cost (27) deal (27) downtown (72) fee (12) fitness center (9) food (30) front desk (79) gym (16) hot tub (9) hotel (689) housekeeping (13) lobby (67) location (252) manager (12) money (16) neighborhood (11) parking (87) pillow (18) pool (46) price (76) rate (42) recommend (39) restaurant (98) room (574) room service (14) service (80) shower (42) staff (210) street (74) suite (32) to park (12) towel (12) tub (9) valet (15) valet parking (17) value (25) view (35) walk (124) wireless (28)

Front desk

Appears in 79 comments.

74% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (12) great (4) helpful (17) hotel (9) informative (4) least (3) lobby (3) management (3) nice (10) night (4) problem (5) welcoming (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. )Hotel staff were all very helpful; front desk, bellmen, room service which included the lady at the lobby bar who provided our lunch one day.

"Good Location-Access to Tufts Medical " Read full review on TripAdvisor 5/19/2012 Vote

2. The location is good and the front desk personnel were very polite and helpful.

"Needs remodeling " Read full review on TripAdvisor 4/16/2012 Vote

3. The service was awesome and the people at the front desk were very helpful.

"The chocolate chip cookie just hits the right spot ;) " Read full review on TripAdvisor 4/5/2012 Vote

4. great housekeeping services and front desk help, and the doormen were fabulous.

"perfect location and clean, clean, clean " Read full review on TripAdvisor 3/29/2012 Vote

5. I had to extend my stay one night and the front desk was very accommodating.

"Nice hotel near theater district and china town " Read full review on TripAdvisor 3/18/2012 Vote

6. The front desk was helpful in restaurant advice and conquering the Freedom Trail (go to North Station and walk the trail in reverse order).

"Terrific downtown hotel " Read full review on TripAdvisor 3/5/2012 Vote

7. when I walked into the room, I had a nice King Size Bedded Room and had a wonderful view of the City and Skyscrapers etc.I also noticed a fruit basket (bearing bananas, oranges, apples, grapes, strawberries) and a hand-written note from Taryn (Front Desk Manager) welcoming me back to the hotel, a very nice touch might I add.

"Awesome Stay at this Business Hotel... " Read full review on TripAdvisor 2/13/2012 Vote

8. the front desk gave me a warm welcome as Hilton Honor member, and the room is ready for me.

"Nice Hotel with Hilton quality, will stay again ! " Read full review on TripAdvisor 2/12/2012 Vote

9. The concierge had a little difficulty with English so I usually went to the front desk for help.

"Nice location but facilities in need of refurb " Read full review on TripAdvisor 11/13/2011 Vote

10. I found the staff at the front desk very friendly and personable.

"Nice location but facilities in need of refurb " Read full review on TripAdvisor 11/13/2011 Vote