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Rank
51st
Out of 197

Doubletree Guest Suites Boston

Average Price: $243  
 
Hotel Class:
400 Soldiers Field Road
Boston, 02134-1893 View map  
3-Star Hotel Rank: 14 of 37
Average review rating: 4.09
OpinionWell Value Index: 5
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (65) , MyTravelGuide (976) , Travelocity (5) , TripAdvisor (323) , YahooTravel (25)
SAFE TO BOOK ? (0/5 issues found)
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Manager
Appears in 22 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
helpful (3)   hotel (8)   management (22)   night (2)   unhappy (2)    
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1. As Marketing Manager for a major corporation, I cover the New England territory and stay frequently in local Boston area Hilton hotels.
"Doubletree Boston - The Best Kept Secret - AWESOME & THEN SOME " Read full review on TripAdvisor   4/24/2010 Vote      
2. said the charge was for a late check-in, NOT an authorization like the manager had told me.
"Check your Credit Card Statement Carefully! " Read full review on TripAdvisor   5/5/2009 Vote      
3. When I complained about the parking fee, the first response of the duty manager was an attemp to intimidate by telling me that they had my license number and could find my room number, and that I was under video surveillance .
"Where the guest is always wrong--"It's our policy" " Read full review on TripAdvisor   2/15/2009 Vote      
4. But it is very disappointing that the promised call from the hotel manager never came.
"THINK TWICE!! " Read full review on TripAdvisor   2/21/2011 Vote      
5. I have e-mailed the manager of this Doubletree and Hilton Customer Service and received no reply.
"Horrible Stay for the Fourth of July " Read full review on TripAdvisor   7/15/2010 Vote      
6. On our check out day we mentioned the bug bites and were enthusiastically assured by the young receptionist at the front desk that a manager would definitely be calling us.
"Bitten by Bugs - no followup " Read full review on TripAdvisor   6/22/2010 Vote      
7. This hotel is doing something very right and I applaud the General Manager of this property for giving some leeway to the staff to offer the little extras that make the guest feel important and welcome.
"Doubletree Boston - The Best Kept Secret - AWESOME & THEN SOME " Read full review on TripAdvisor   4/24/2010 Vote      
8. The next day, I spoke with a manager and he also could not understand how I could be confused by their wording.
"Nice Hotel - but beware of being overcharged " Read full review on TripAdvisor   8/27/2009 Vote      
9. The ASSistant Manager, (Chris O'something) was extremely rude and condescending at check-in.
"Will never go back there! " Read full review on YahooTravel   7/16/2009 Vote      
10. I called the hotel to find out what this was, the manager told me it was the authorization charge and it would be 'released'.
"Check your Credit Card Statement Carefully! " Read full review on TripAdvisor   5/5/2009 Vote      
   
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