Westin Boston, Boston, Service

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OpinionWell
Rank

13th

Out of 197

Westin Boston	Average Price: $344 Check Rates

Hotel Class:

10 Huntington Avenue

Boston, 02116 View map

4-Star Hotel Rank: 11 of 38
Average review rating: 4.05

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (69) , MyTravelGuide (2140) , Travelocity (21) , TripAdvisor (1509) , YahooTravel (136)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (77) bar (291) bath (35) bathroom (273) bed (332) bill (57) breakfast (227) charge (110) check in (269) check out (43) complimentary (42) concierge (209) cost (88) deal (82) decor (50) dinner (78) discount (39) downtown (72) fee (34) food (224) front desk (174) gym (77) hotel (2642) housekeeping (86) lobby (293) location (1054) manager (40) money (67) parking (210) pillow (79) pool (195) price (240) rate (193) recommend (181) restaurant (483) room (2202) room service (116) service (456) shower (136) staff (636) street (342) suite (123) to park (37) towel (57) valet (104) valet parking (50) value (47) view (521) walk (382) wireless (105)

Service

Appears in 456 comments.

82% wrote positive comments about service

The following words were used in comments with Service:
clean (25) concierge (21) customer (29) desk (23) efficient (16) elevator (17) excellent (33) floor (17) food (22) friendly (21) good (61) great (94) hotel (117) internet (20) location (46) nice (21)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Overall the service was good.

"Loved Parts of It, Disliked Parts of It " Read full review on TripAdvisor 5/20/2012 Vote

2. Still, the service was impeccable.

"Ideal location, top notch service " Read full review on TripAdvisor 5/9/2012 Vote

3. Sports bar service was great and appetizer items were very good.

"Pricey, but Pleasing " Read full review on TripAdvisor 5/7/2012 Vote

4. Service was outstanding.

"Great location..great staff...great room!! " Read full review on TripAdvisor 5/7/2012 Vote

5. Bell Services incredible friendly and gave recommendation on Red Sox packages with Marriott as the hotel.

"Pricey, but Pleasing " Read full review on TripAdvisor 5/7/2012 Vote

6. While it may not be a 5 star luxury hotel, it's a solid 4 star hotel with wonderful service-oriented staff and accomodate's a comfortable night's sleep.

"Great Location, Clean, and Comfortable " Read full review on TripAdvisor 5/7/2012 Vote

7. I was impressed with their customer service.

"Great Location " Read full review on TripAdvisor 4/26/2012 Vote

8. The services are always prompt and efficient.

"Area Favorite " Read full review on TripAdvisor 4/25/2012 Vote

9. The service was impeccable, the bed most comfortable, and I appreciated the opportunity to decline housekeeping for one day in return for a discount on a variety of other hotel services during my stay.

"Fabulous location and great service " Read full review on TripAdvisor 4/23/2012 Vote

10. My room was great, the bed and pillows very comfortable, but the most outstanding part of my stay was the exceptional guest services I received.

"Outstanding Guest Services " Read full review on TripAdvisor 4/22/2012 Vote