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Rank
13th
Out of 197

Westin Boston

Average Price: $344  
 
Hotel Class:
10 Huntington Avenue
Boston, 02116 View map  
4-Star Hotel Rank: 11 of 38
Average review rating: 4.05
OpinionWell Value Index: 5
Traveler reviews analyzed: Travelocity (21) , Expedia (69) , BedBugRegistry (1) , MyTravelGuide (2140) , TripAdvisor (1509) , YahooTravel (136)
SAFE TO BOOK ? (3/5 issues found)
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Manager
Appears in 40 comments. 
12% wrote positive comments about manager
The following words were used in comments with Manager:
problem (2)   rating (2)    
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1. The only nice thing about this hotel was as we were on our way to the hotel the manager Daniel Fazzio, took care of the bed issue from HOME since he left for the day before we were able to finish communication.
"I expected more " Read full review on TripAdvisor   2/28/2012 Vote      
2. We made a long list or our grievances and presented them to the manager, who offered to give us complimentary breakfast vouchers to compensate.
"Westin = Worst Hotel Experience " Read full review on YahooTravel   1/7/2008 Vote      
3. The Hotel Manager, Rene, takes a genuine interest in the experience that each of his guests has.
"Best place to stay in Boston! " Read full review on TripAdvisor   5/3/2007 Vote      
4. Three weeks later, I was back and the service manager, Halina Terajewicz recognized I was a repeat from the dark side and had my room upgraded and a special thank you for returning gift in my room.
"A wonderful place to stay that exceeds your service expectations " Read full review on TripAdvisor   4/3/2012 Vote      
5. Had some water issues during my stay (no hot water in morning) and although there was apologies from the front desk and managers, that did affect my feelings about the hotel.
"Not as strong as other Westins " Read full review on TripAdvisor   2/20/2012 Vote      
6. We did contact the manager of the hotel, and they were very apologetic about it.
"Comfortable stay...BUT " Read full review on TripAdvisor   12/9/2011 Vote      
7. However, as the hotel manager is one of the few who bother to read Tripadvisor reports this will certainly be receiving some priority.
"Great location, fantastic views, friendly and efficient staff " Read full review on TripAdvisor   10/24/2011 Vote      
8. This is a task that other hotels would have made a huge mess of, but Dan (a manager I believe) handled it masterfully.
"Super experience checking in! " Read full review on TripAdvisor   10/16/2011 Vote      
9. Majlinda, the front desk manager, upgraded our rooms and my sister couldn't say enough about the perfect view we had overlooking the Charles River from the 27th floor.
"What an incredible stay!!!! " Read full review on TripAdvisor   10/11/2011 Vote      
10. We also lost a bag in a taxi right before we checked in to the Westin and the hotel manager, Ms.
"Amazing hotel in a great location " Read full review on TripAdvisor   8/2/2011 Vote      
   
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