Luxor Hotel Las Vegas, Las Vegas, Manager

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Rank

35th

Out of 481

Luxor Hotel Las Vegas	Average Price: $101 Check Rates

Hotel Class:

3900 Las Vegas Blvd S

Las Vegas, 89119 View map

4-Star Hotel Rank: 14 of 28
Average review rating: 3.32

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (110) , MyTravelGuide (2165) , Travelocity (481) , TripAdvisor (5611) , YahooTravel (611)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (161) bar (608) bath (264) bathroom (1097) bed (989) bill (115) breakfast (493) cable (141) charge (369) check in (1771) check out (290) cost (354) deal (470) decor (220) dinner (238) discount (116) fee (549) food (1346) front desk (570) hotel (8000) housekeeping (309) lobby (439) location (1083) lunch (133) maid (141) manager (262) money (825) parking (223) pillow (207) pool (1625) price (1192) rate (472) recommend (653) restaurant (750) room (11784) room service (227) service (1232) sheets (199) shower (881) spa (630) staff (1688) street (150) suite (919) towel (450) tub (386) valet (125) value (504) view (956) walk (1140) wireless (316)

Manager

Appears in 262 comments.

42% wrote positive comments about manager

The following words were used in comments with Manager:
complain (18) credit (11) desk (54) hotel (46) liked (12) management (278) need (12) new (11) nice (13) night (17) rude (12) service (16) staff (11) suite (11) upgraded (14)

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1. The Casino was great the manager working the players club was absolutly wonderful I dont think I have ever met someone who loves their job as much as she does besides me of course I am a general manager of a hotel and I am a big customer service gu ru.

"Great price average Rooms " Read full review on TripAdvisor 12/14/2011 Vote

2. The manager on duty was really nice and professional and offered a small discount to soften the blow.

"On-strip hotel with off-strip deals. " Read full review on TripAdvisor 11/29/2011 Vote

3. After several walks back to the front desk, and several calls to the front desk from the house phone in the hall way, a security guard visit (very nice old guy, but let us know there was nothing he could do), and speaking to 3 different managers, we finally got back into our room after 4 hours!3) We were consistently forgotton about (which was the reason for speaking to 3 different shift managers).

"AVOID this awful awful place at all costs! " Read full review on TripAdvisor 11/26/2011 Vote

4. Dear Managers: Please tell your employees I don't need to hear them complain about their job in front of me, including at the tables.

"AGAIN??? " Read full review on TripAdvisor 7/22/2011 Vote

5. Thankfully the housekeeping manager came up & helped.

"Do yourself a favor & don't stay here!!!!!!!!!! " Read full review on TripAdvisor 7/5/2011 Vote

6. when we went downstairs to ask what was happening the manager was very nice and gave us some food vouchers but that was the only positive thing about the experience in that hotel.

"Very disappointed. " Read full review on TripAdvisor 6/9/2011 Vote

7. At check out time, I wanted to speak to a manager about the situation and was Irrate at the response i got from the manager.

"Don't stay, you might get burned! " Read full review on TripAdvisor 1/11/2011 Vote

8. So he gives me the NEW and improved managers name MICHELLE MARTINEZ who I have tried to contact 3 times.

"Wait Til You Hear This!!!!! " Read full review on TripAdvisor 2/26/2010 Vote

9. We were then referred to the manager who got us a new room with a king size bed, but it was still in the process of being cleaned.

"Won't make that mistake twice! " Read full review on TripAdvisor 1/11/2010 Vote

10. We were moved to another room, only to find only one bed, so we asked for another room, and a bell man to move our bags as we'd already moved them around the hotel twice (and those who know the Luxur it's a hike to move around the Pyramid) We then waited in the second room for about 30mins for keys for our new room, the front desk manager did give us a $40 room service voucher which we ordered from the 2nd room to be delivered to the new room as it was hitting midnight by this time and we were tired, hungry and pretty angry.

"Worst hotel experience ever. " Read full review on TripAdvisor 12/16/2009 Vote