Hilton Waikoloa Village, Waikoloa Village, Service

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Rank

1st

Out of 12

Hilton Waikoloa Village	Average Daily Rate: NA Check Rates

Hotel Class:

69-425 Waikoloa Beach Drive

Waikoloa Village, 96738 View map

4-Star Hotel Rank: 1 of 4
Average review rating: 3.93

OpinionWell Value Index: NA

Traveler reviews analyzed: TripAdvisor (574) , YahooTravel (58)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (38) balcony (65) bar (71) bathroom (60) beach (317) bed (75) breakfast (234) cabana (21) charge (42) check in (51) closet (28) concierge (26) cost (73) deal (38) dinner (110) discount (36) fee (35) food (433) front desk (49) hot tub (29) hotel (712) housekeeping (23) landscape (34) lobby (147) location (132) lunch (63) manager (24) money (76) ocean (527) parking (153) patio (19) pool (679) price (146) rate (36) recommend (108) restaurant (389) room (1117) service (218) shower (31) shuttle (55) spa (70) staff (229) suite (44) towel (38) valet (41) valet parking (27) value (35) view (322) walk (353) wireless (34)

Service

Appears in 218 comments.

69% wrote positive comments about service

The following words were used in comments with Service:
beauty (8) customer (10) excellent (9) expectation (8) experience (8) food (36) friendly (9) generous (10) good (28) great (35) hotel (25) location (8) slow (9) staff (22) walking (13)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. There are numerous restaurant choices on the property - good service and good food at each we tried.

"Great stay! " Read full review on TripAdvisor 5/21/2012 Vote

2. It was very, very relaxing, the service was nice, the room was fine.

"Really Amazing for Families and Relaxing " Read full review on TripAdvisor 4/25/2012 Vote

3. 4) SERVICE and PERSONNEL every single human who worked there (and we encountered and interacted with many) were delightful, helpful, sweet.

"Excellent experience " Read full review on TripAdvisor 4/12/2012 Vote

4. Front desk service was incredible and handled many of our questions and requests quickly and friendly.

"Beautiful Serene Oceanfront Setting, Great Service, Terrific Value. " Read full review on TripAdvisor 4/9/2012 Vote

5. I would have given this hotel a better rating except for the service we recieved at all the restaurants and from the valet.

"Nice property but service lacks " Read full review on TripAdvisor 4/2/2012 Vote

6. Another night we ate at Roy's Waikoloa, and we loved the service and food there as well.

"Awesome family resort " Read full review on TripAdvisor 4/2/2012 Vote

7. Service: Every single person we encountered who was employed by the Hilton was amazing.

"Awesome family resort " Read full review on TripAdvisor 4/2/2012 Vote

8. I've had far superior customer service experiences at Hampton Inn.

"Disneyland of the Big Island could learn a little something from Disney " Read full review on TripAdvisor 4/2/2012 Vote

9. I enjoy staying at Hilton properties because there is a certain expectation around service, room cleanliness, and attention to detail offered by Hilton Hotels.

"Disneyland of the Big Island could learn a little something from Disney " Read full review on TripAdvisor 4/2/2012 Vote

10. Tons of activities, pools, restaurants, and great service.

"Still here if you need questions answered - Love it " Read full review on TripAdvisor 3/31/2012 Vote