Hotel Nikko San Francisco, San Francisco, Service

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OpinionWell
Rank

3rd

Out of 493

Hotel Nikko San Francisco	Average Price: $307 Check Rates

Hotel Class:

222 Mason Street

San Francisco, 94102 View map

4-Star Hotel Rank: 2 of 37
Average review rating: 3.85

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (77) , MyTravelGuide (181) , Travelocity (61) , TripAdvisor (712) , YahooTravel (30)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (38) bar (61) bath (28) bathroom (162) bed (132) breakfast (177) charge (66) check in (81) complimentary (24) concierge (79) cost (46) deal (46) decor (27) dinner (26) downtown (43) fee (38) fitness center (23) food (74) front desk (71) gym (73) hotel (1276) housekeeping (25) lobby (78) location (410) money (34) neighborhood (15) parking (69) pillow (23) pool (178) price (116) rate (70) recommend (118) restaurant (231) room (935) room service (27) sauna (28) service (194) shower (79) spa (23) staff (304) steam (22) street (131) suite (48) towel (23) tub (26) valet (16) value (38) view (149) walk (107) wireless (49)

Service

Appears in 192 comments.

88% wrote positive comments about service

The following words were used in comments with Service:
clean (24) comfortable (12) concierge (14) customer (10) excellent (24) exceptional (11) food (15) friendly (13) good (28) great (33) helpful (10) hotel (58) location (22) nice (10) night (11)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We also felt the service was very good and friendly; particularly the help desk to assist with any questions on getting around or restaurant suggestions.

"Enjoyable stay! " Read full review on TripAdvisor 5/21/2012 Vote

2. Keep up the excellent service.

"Excellent Location, Services, and Amenities " Read full review on TripAdvisor 5/17/2012 Vote

3. But if you want a great experience and great service, I'd strongly advise you to look elsewhere.

Read full review on TripAdvisor 5/13/2012 Vote

4. The service was impeccable, with any queries dealt with immediately in a courteous and caring way.

"Great Location, Good service " Read full review on TripAdvisor 5/13/2012 Vote

5. The buffet breakfast is excellent with a huge choice and the service was also very good.

"Great Location, Good service " Read full review on TripAdvisor 5/13/2012 Vote

6. The hotel is modern, the rooms are clean and updated and the service was great.

"Fantastic! " Read full review on TripAdvisor 5/6/2012 Vote

7. Room was clean, service was perfect.

"Perfect Location, Value for money " Read full review on TripAdvisor 4/30/2012 Vote

8. Either way, for a hotel of this caliber, the service should be much better.

"Great show, overworked servers! " Read full review on TripAdvisor 4/19/2012 Vote

9. The staff and service we encountered were good although if the concierge is busy then don't bother asking the reception staff instead - although friendly they weren't particularly knowledgable about local services and transport.

"Excellent location " Read full review on TripAdvisor 4/18/2012 Vote

10. What a wonderful time we had at the Nikko, perfect location, wonderful customer service, and beautiful decor, not to mention the indoor pool.

"Fantastic hotel! " Read full review on TripAdvisor 4/3/2012 Vote