9. Despite these negatives, there were many positives especially the location-the linens and towels are high quality, granite countertops, the room is very clean (even the tiles along the bathroom floor gleemed), the fixtures (lights, faucets, door knobs, etc have an expensive feel, shower worked well, couldn't hear our neighbours through the walls, had a safe and mini-bar, no long waits for an elevator, free newspaper, free movies to borrow, nice sized room, very accommodating staff, comfortable bed and pillows, good black-out drapes, air conditioning was silent.