Westin Michigan Ave Hotel Chicago, Chicago, Service

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Rank

69th

Out of 415

Westin Michigan Ave Hotel Chicago	Average Price: $313 Check Rates

Hotel Class:

909 North Michigan Avenue

Chicago, 60611 View map

4-Star Hotel Rank: 30 of 39
Average review rating: 3.7

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (48) , MyTravelGuide (1241) , Travelocity (8) , TripAdvisor (584) , YahooTravel (45)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (27) bar (50) bathroom (116) beach (20) bed (142) bill (20) breakfast (41) charge (40) check in (113) check out (24) check-out (12) closet (16) concierge (56) cost (22) deal (39) decor (19) dinner (14) downtown (47) fee (16) food (45) front desk (106) gym (14) hotel (875) housekeeping (23) lake (52) lobby (114) location (408) manager (31) money (23) parking (76) pillow (26) pool (14) price (81) rate (63) recommend (59) restaurant (117) room (999) room service (28) service (198) shower (55) staff (252) street (69) suite (36) towel (36) valet (25) valet parking (18) value (32) view (150) walk (53) wireless (28)

Service

Appears in 198 comments.

76% wrote positive comments about service

The following words were used in comments with Service:
better (11) clean (11) customer (23) desk (11) excellent (23) expectation (10) food (11) friendly (10) good (30) great (32) guest (8) helpful (10) hotel (38) location (17) poor (8) prompt (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. ' The service at the front desk was prompt and very professional.

"Westin with Day's Inn-esque rooms " Read full review on TripAdvisor 5/3/2012 Vote

2. But the location is so good and the service tends to be better than average.

"Can't Beat The Location " Read full review on TripAdvisor 4/30/2012 Vote

3. Service and the rooms were nice as well but you can't beat Michigan Ave.

"Location is the highlight " Read full review on TripAdvisor 4/25/2012 Vote

4. The location was excellent and customer service even better.

"Great Customer Service " Read full review on TripAdvisor 4/10/2012 Vote

5. Great location , great service, affordable, and the personal is helpful and very kind.

"Absolutely amazing! " Read full review on TripAdvisor 4/7/2012 Vote

6. We used the spa, which was of course overpriced, but the options and the service were great.

"Location, location, location... " Read full review on TripAdvisor 3/19/2012 Vote

7. The lobby was nice and customer service was prompt.

"Disappointed in this Westin " Read full review on TripAdvisor 3/13/2012 Vote

8. outstanding service upon arrival, including accomodating my incredibly early check-in (9 AM).

"Great Location, Typical Westin Room " Read full review on TripAdvisor 1/31/2012 Vote

9. Good restaurant with good service also.

"Good place, nice tavern " Read full review on TripAdvisor 1/19/2012 Vote

10. The service, especially during the first three days of our stay, was outstanding.

"Great location, Nice Hotel, Good Price " Read full review on TripAdvisor 1/2/2012 Vote