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Rank
69th
Out of 415

Westin Michigan Ave Hotel Chicago

Average Price: $313  
 
Hotel Class:
909 North Michigan Avenue
Chicago, 60611 View map  
4-Star Hotel Rank: 30 of 39
Average review rating: 3.7
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (3) , Expedia (48) , MyTravelGuide (1241) , Travelocity (8) , TripAdvisor (584) , YahooTravel (45)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 31 comments. 
40% wrote positive comments about manager
The following words were used in comments with Manager:
annoyance (2)   apologetic (2)   best (2)   biggest (2)   charged (2)   desk (4)   generous (2)   hotel (9)   internet (4)   management (33)   problem (2)    
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1. When I called down a third time the Manager acted like it was a chore to be bothered.
"Bugs " Read full review on TripAdvisor   6/28/2010 Vote      
2. had to go back down and get another room,the check in girl and the manager were not apologetic at all.
"Not Impressed " Read full review on Expedia   2/3/2010 Vote      
3. This time the manager helped us.
"Very Bad Experience " Read full review on TripAdvisor   9/7/2007 Vote      
4. Also, the daily fee PER DEVICE policy was not well communicated, and per the manager is only found in the 'terms of service' that customers must click when signing in to the hotel internet (you know, the small print).
"Price gouging " Read full review on TripAdvisor   4/3/2012 Vote      
5. The front desk manager offered to send someone up with a key to yet another room.
"More a Hampton Inn than a Westin " Read full review on TripAdvisor   12/9/2011 Vote      
6. Next, we had to ask 3 different employees to locate a band-aide before calling the manager down.
"Nice location, extremely bad customer service! " Read full review on TripAdvisor   10/11/2011 Vote      
7. Turns out the front desk manager, Kelly made up for it and gave us enough certificates for dinner in the restaurant.
"appreciated manager " Read full review on TripAdvisor   8/25/2011 Vote      
8. The manager could not even look us in the eye, gave a simple apology, and did not care when we said we would never stay at this hotel again.
"Terrible customer service - never again will I go back " Read full review on TripAdvisor   8/14/2011 Vote      
9. After a night of no sleep and feeling very dissatisfied with the way the hotel handled the situation, we spoke to the manager (Shawn/Sean) at check out.
"Terrible customer service - never again will I go back " Read full review on TripAdvisor   8/14/2011 Vote      
10. Upon contacting the late night manager, she informed me that housekeeping was unavailable (which is understandable) but asked if it was any of my friends hair.
"Not what I expected from Westin Staff! " Read full review on TripAdvisor   3/21/2011 Vote      
   
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