Westin Michigan Ave Hotel Chicago, Chicago, Front Desk

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OpinionWell
Rank

69th

Out of 415

Westin Michigan Ave Hotel Chicago	Average Price: $313 Check Rates

Hotel Class:

909 North Michigan Avenue

Chicago, 60611 View map

4-Star Hotel Rank: 30 of 39
Average review rating: 3.7

OpinionWell Value Index: 3

Traveler reviews analyzed: YahooTravel (45) , MyTravelGuide (1241) , Travelocity (8) , Expedia (48) , TripAdvisor (584) , BedBugRegistry (3)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (27) bar (50) bathroom (116) beach (20) bed (142) bill (20) breakfast (41) charge (40) check in (113) check out (24) check-out (12) closet (16) concierge (56) cost (22) deal (39) decor (19) dinner (14) downtown (47) fee (16) food (45) front desk (106) gym (14) hotel (875) housekeeping (23) lake (52) lobby (114) location (408) manager (31) money (23) parking (76) pillow (26) pool (14) price (81) rate (63) recommend (59) restaurant (117) room (999) room service (28) service (198) shower (55) staff (252) street (69) suite (36) towel (36) valet (25) valet parking (18) value (32) view (150) walk (53) wireless (28)

Front desk

Appears in 106 comments.

53% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (7) helpful (8) hotel (5) liked (4) management (5) nice (8) night (9) problem (5) professional (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. ' The service at the front desk was prompt and very professional.

"Westin with Day's Inn-esque rooms " Read full review on TripAdvisor 5/3/2012 Vote

2. Mark Johnson at front desk was very helpful.

"Very Nice. Awesome Beds " Read full review on TripAdvisor 4/1/2012 Vote

3. From the concierge, the front desk and the bellboys, it was very professional and helpful.

"Great Location and Professional Staff! " Read full review on TripAdvisor 2/18/2012 Vote

4. The front desk agents were competent and professional and I will never forget the impact the Doorman had on our stay.

"Unforgettable stay! Will definitely return some day... " Read full review on TripAdvisor 2/6/2012 Vote

5. Check-in and check-out were both speedy, and the front desk and bell staff were prompt, polite, and attentive.

"Great value for an excellent location, satisfactory value given the amenities " Read full review on TripAdvisor 12/11/2011 Vote

6. The doormen, concierge and front desk staff were very friendly and very helpful.

"Recommended with Reservations " Read full review on TripAdvisor 5/10/2011 Vote

7. Darryl in front desk management was great too but neither good enough for me to recommend or stay here again.

"Great Location...two strikes you're out!!! " Read full review on TripAdvisor 4/25/2011 Vote

8. I can't end this review without mentioning haow friendly the front desk employee was who checked me in on Thursday evening.

"Not what I expected from Westin Staff! " Read full review on TripAdvisor 3/21/2011 Vote

9. Claudio, the front desk person, was very professional.

"First-Class Hotel " Read full review on TripAdvisor 3/7/2011 Vote

10. When we arrived, the front desk staff person was friendly checked me in for both reservations- again, no problems.

"Great Location, Not So Good Customer Service " Read full review on TripAdvisor 8/30/2010 Vote