Sutton Place Hotel, Chicago, Service

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OpinionWell
Rank

31st

Out of 415

Sutton Place Hotel	Average Price: $310 Check Rates

Hotel Class:

21 East Bellevue Place

Chicago, 60611 View map

4-Star Hotel Rank: 14 of 39
Average review rating: 4.33

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (54) , Travelocity (8) , MyTravelGuide (108) , TripAdvisor (311) , BedBugRegistry (1) , YahooTravel (9)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (18) bar (120) bath (20) bathroom (102) beach (23) bed (74) breakfast (65) charge (26) check in (46) check out (24) complimentary (18) concierge (36) cost (13) deal (17) decor (15) dinner (23) downtown (39) food (38) front desk (57) hotel (644) housekeeping (14) lake (47) lobby (62) location (302) lunch (12) manager (10) money (10) neighborhood (33) parking (37) pillow (12) price (39) rate (32) recommend (58) restaurant (167) room (485) room service (38) service (124) shower (71) staff (207) street (141) suite (38) towel (14) tub (44) valet (20) valet parking (10) value (17) view (83) walk (102) water pressure (11) wireless (12)

Service

Appears in 124 comments.

80% wrote positive comments about service

The following words were used in comments with Service:
better (7) coffee (6) customer (10) desk (8) excellent (12) friendly (9) good (9) great (27) hotel (31) impeccable (5) location (16) nice (5) night (5) outstanding (5) poor (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Nice service excellent location, very quite room.

"excellent hotel at a very nice location " Read full review on TripAdvisor 4/19/2012 Vote

2. people were fabulous, even the doorman and the service.

"recent trip " Read full review on TripAdvisor 2/16/2012 Vote

3. The service was wonderful and so polite.

"Comfortable Accomodations " Read full review on TripAdvisor 1/30/2012 Vote

4. The customer service was excellent and we had no issues checking in or out.

"Great hotel in great location " Read full review on TripAdvisor 11/10/2011 Vote

5. This hotel is right in the heart of Chicago and provides excellent customer service.

"Excellent Hotel! " Read full review on TripAdvisor 10/19/2011 Vote

6. Good service and good looking staff :) I can recommend the Dublin Bar & Grill across the street.

"Great hotel at great location! " Read full review on TripAdvisor 10/5/2011 Vote

7. every year we travel to chicago to go to cubs game and the sutton place is the best in location and service.

"Cubs Game Annual Weekend " Read full review on TripAdvisor 9/9/2011 Vote

8. It is not a posh 5-star hotel with turn down service, fresh flowers and chocolates in your room.

"This is a great hotel " Read full review on TripAdvisor 9/6/2011 Vote

9. From the doorman to the cleaning service this hotel can only be described as perfect.

"Unbelievable Quality, Service and Comfort!!!!! " Read full review on TripAdvisor 8/29/2011 Vote

10. There are fancier places in the city, but Sutton Place combines value, service and location better than most.

"Very nice boutique hotel in great location " Read full review on TripAdvisor 8/24/2011 Vote