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31st
Out of 415

Sutton Place Hotel

Average Price: $310  
 
Hotel Class:
21 East Bellevue Place
Chicago, 60611 View map  
4-Star Hotel Rank: 14 of 39
Average review rating: 4.33
OpinionWell Value Index: 6
Traveler reviews analyzed: YahooTravel (9) , MyTravelGuide (108) , Travelocity (8) , Expedia (54) , TripAdvisor (311) , BedBugRegistry (1)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 57 comments. 
77% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (5)   great (4)   helpful (8)   hotel (7)   impressed (3)   management (6)   nice (3)    
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1. Alex at the front desk checked me in he is awesome.
"Nice hotel great location " Read full review on TripAdvisor   5/21/2012 Vote      
2. The front desk was great and the bar downstairs is a fun spot.
"Great location " Read full review on TripAdvisor   1/22/2012 Vote      
3. Kind and efficient front desk lady, (forgot her name--sorry!) the only one there and always working, also helped us find the U Alabama Alumni bar ('The Houndstooth') where we watched the UA v Auburn game--a raucous party indeed.
"Location excellent! However, lacking the "X Factor" " Read full review on TripAdvisor   12/12/2011 Vote      
4. while the location of the sutton place is perfect for business and pleasure, i was not impressed with the staff (other than alex at the front desk, kudos to him and andrew the bellman, such a delight).
"mixed reviews " Read full review on TripAdvisor   7/29/2011 Vote      
5. As soon as I reached the property i was greeted outside and was then had a great experience by the woman at the front desk.
"Great time, service and location " Read full review on TripAdvisor   7/5/2011 Vote      
6. The front desk was good, concierge was super helpful, bellmen were so friendly and courteous.
"Great town...great hotel " Read full review on TripAdvisor   6/14/2011 Vote      
7. The service was excellent (a call to the front desk to inquire about the purchase of a newspaper rought the following response, 'We do have complimentary newspapers for all guests - would you like for me to have one delivered immediately to your room?' - nice), the location is the north edge of Magnificent Mile & you can eat at Gibsons's, Hugo Frog's, the Original Pancake House, etc. A small bar in the hotel serves a nice adult beverage after hoofing it around Chicago during the day.
"Tremendous Find in Chicago " Read full review on TripAdvisor   4/24/2011 Vote      
8. They staff was great from the concierge, to front desk and sales dept.
"Breathtaking views of Chicago from an excellent Penthouse Suite " Read full review on TripAdvisor   8/31/2010 Vote      
9. The service at the front desk was wonderful and we enjoyed the services of the concierge - their newsletter with different options was very helpful to us.
"We loved our stay... " Read full review on TripAdvisor   8/10/2010 Vote      
10. Hotel is clean but the Front desk could care less if you stayed there or not.
"Very average, not great. " Read full review on Expedia   12/16/2009 Vote      
   
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