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Rank
37th
Out of 415

Raffaello Hotel Chicago

Average Price: $294  
 
Hotel Class:
201 East Delaware Place
Chicago, 60611 View map  
3-Star Hotel Rank: 13 of 73
Average review rating: 3.79
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (61) , MyTravelGuide (120) , Travelocity (24) , TripAdvisor (401) , YahooTravel (17)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 49 comments. 
45% wrote positive comments about manager
The following words were used in comments with Manager:
generous (7)   hotel (9)   housekeeping (3)   management (53)   money (4)   night (3)   responsive (3)    
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1. We were not able to reach a manager at the hotel when we checked-out because the person at the front desk said that a manager was not present (poor customer service).
"A Few Disappointments " Read full review on TripAdvisor   9/30/2011 Vote      
2. We were impressed when we observed the manager advising staff members to take care of certain finer details in the lobby.
"Exceeded our Expectations! " Read full review on TripAdvisor   8/23/2011 Vote      
3. The manager showed us our choices so we could select the space that was the best.
"Despite A/C issue the hotel took good care of us " Read full review on TripAdvisor   7/27/2011 Vote      
4. Let me 1st say that the customer service was excellent from the manager to the maids and doormen.
"great service, if you like bouitque hotels- otherwise don't bother " Read full review on TripAdvisor   7/14/2009 Vote      
5. It is evident they need to get a good manager in there to get a handle on the staff or this place will not last as a hotel.
"Good rooms, Terrible Service " Read full review on TripAdvisor   7/16/2007 Vote      
6. I have even emailed the Manager directly, via the contact details left by her on this site.
"Hotel dosn't get back to you " Read full review on TripAdvisor   3/20/2012 Vote      
7. I only hope the next time I can meet Jermaine the manager.
"Amazing Stay " Read full review on TripAdvisor   10/28/2011 Vote      
8. We were given a phone number in which to call the manager at another time.
"A Few Disappointments " Read full review on TripAdvisor   9/30/2011 Vote      
9. The manager of the parking lot said they were not responsible even though an employee of the parking lot was aware of the damage.
"A Few Disappointments " Read full review on TripAdvisor   9/30/2011 Vote      
10. After multiple calls to the manager of the hotel, who also denied any responsibility, we were provided with a credit for the parking lot fee for the night but nothing for the damage on the vehicle.
"A Few Disappointments " Read full review on TripAdvisor   9/30/2011 Vote      
   
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