Hard Rock Hotel Chicago, Chicago, Concierge

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Rank

55th

Out of 415

Hard Rock Hotel Chicago	Average Price: $241 Check Rates

Hotel Class:

230 North Michigan Avenue

Chicago, 60610 View map

4-Star Hotel Rank: 26 of 39
Average review rating: 3.76

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (56) , MyTravelGuide (723) , Travelocity (5) , TripAdvisor (663) , YahooTravel (47)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (38) bar (173) bath (27) bathroom (135) bed (150) bill (19) breakfast (49) charge (40) check in (96) check out (35) closet (18) complimentary (16) concierge (96) cost (21) deal (50) decor (57) dinner (24) discount (17) downtown (82) food (56) front desk (104) hotel (1101) housekeeping (36) lake (25) lobby (118) location (408) mini bar (18) minibar (16) money (36) parking (44) pillow (33) price (106) rate (81) recommend (81) restaurant (134) room (1168) room service (60) service (195) sheets (26) shower (68) staff (385) street (67) suite (57) towel (29) tub (14) valet (33) value (20) view (213) walk (132) wireless (37)

Concierge

Appears in 96 comments.

100% wrote positive comments about concierge

The following words were used in comments with Concierge:
best (7) desk (24) excellent (6) free (5) friendly (9) good (6) great (17) helpful (30) hotel (14) nice (5) night (4) recommend (7)

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1. I loved Sheila (the concierge), she was so pleasant to talk to and she even went looking for a razor for my when I told her I forgot mine at home.

"The Coolest Hotel People In Town " Read full review on TripAdvisor 5/21/2012 Vote

2. But when I came down to your concierge to ask him for help changing my flight, this was his answer:But this was the worse and the cherry on the cake, on Friday night we notice a strong cigarette smell on our room, I call the front desk to report it, I have to tell you that I hate cigarette and even worse if I have to sleep in a room that smell like an ashtray, a 300 collar ashtray.

"Smokers allowed??? " Read full review on TripAdvisor 5/16/2012 Vote

3. The concierge was the best I've dealt with since the George V, Paris.

"Chi-town meeting " Read full review on TripAdvisor 5/8/2012 Vote

4. The concierge, Sheila, was excellent, providing us with suggestions, maps, directions, and personal recommendations for us.

"All you need is love....and the Hard Rock Hotel, Chicago " Read full review on TripAdvisor 4/9/2012 Vote

5. All I can really say is if you choose to stay at this hotel not only will you get the best prices for a centrally located hotel, you will get THE BEST concierge and team of staff in the city bar none.

"Hard Rock on!! BEST HOTEL I'VE EVER BEEN TO! " Read full review on TripAdvisor 3/29/2012 Vote

6. Everyone at the hotel from reception to the bar to room service were amazing, in particular i will give a big mention to Sheila Garg the concierge during our stay.

"Hard Rock on!! BEST HOTEL I'VE EVER BEEN TO! " Read full review on TripAdvisor 3/29/2012 Vote

7. -The concierge staff were both friendly and helpful.

"Great location to Magnificent Mile! " Read full review on TripAdvisor 3/21/2012 Vote

8. Concierge recommended a great Jazz Supper Club in walking distance, Andy's Jazz club on Hubbard, awesome jazz bands, food and service also.

"True to it's name......it rocked! " Read full review on TripAdvisor 3/13/2012 Vote

9. Staff was friendly, concierge was extremely helpful, valet was professional.

"Fun time but not extraordinary " Read full review on TripAdvisor 2/21/2012 Vote

10. We pretty much didn't try anything else at the hotel since we were out and about everyday till late but everytime I needed directions somewhere or a recommendation, the Concierge was more than happy to help us out.

"Took the Travelocity Reps advice... " Read full review on TripAdvisor 2/21/2012 Vote