InterContinental Chicago, Chicago, Service

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Rank

36th

Out of 415

InterContinental Chicago	Average Price: $313 Check Rates

Hotel Class:

505 North Michigan Avenue

Chicago, 60611 View map

4-Star Hotel Rank: 18 of 39
Average review rating: 3.86

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (6) , Expedia (35) , MyTravelGuide (2256) , Travelocity (26) , TripAdvisor (873) , YahooTravel (48)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (61) bar (166) bath (34) bathroom (214) bed (174) breakfast (137) charge (101) check in (159) check out (44) checkout (25) closet (24) concierge (110) cost (68) deal (58) decor (43) dinner (50) downtown (70) fee (48) fitness center (46) food (83) front desk (147) gym (61) hotel (1573) housekeeping (37) lake (46) lobby (199) location (640) manager (47) money (50) parking (98) pillow (46) pool (319) price (149) rate (122) recommend (101) restaurant (245) room (1584) room service (73) service (339) shower (74) staff (420) street (86) suite (88) towel (44) tub (37) valet (42) value (38) view (209) walk (146) wireless (56)

Service

Appears in 339 comments.

81% wrote positive comments about service

The following words were used in comments with Service:
clean (13) concierge (16) customer (26) desk (20) excellent (40) food (16) friendly (20) good (42) great (72) hotel (79) internet (18) location (40) nice (17) night (12)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Very nice hotel, great services, clean rooms, a very good but expensive restaurant, the Michael Jordan Steak House.

"5 days in the Windy City " Read full review on TripAdvisor 5/22/2012 Vote

2. The really cool thing about it was that it offered for free a basic internet service where you can look up places to eat and other basic info around the area and the hotel.

"Location, Location, Location " Read full review on TripAdvisor 5/20/2012 Vote

3. The service was exceptional from start to finish and the concierge team were always happy to help.

"Great Location " Read full review on TripAdvisor 5/13/2012 Vote

4. Service was excellent throughout with genuine smiles from all the staff.

"Great location " Read full review on TripAdvisor 5/10/2012 Vote

5. Service was excellent, location was great.

"Double beds were too small " Read full review on TripAdvisor 5/8/2012 Vote

6. From the momment we gave our car to Valet until we checked out - the service was the best I have seen.

"Amazing! " Read full review on TripAdvisor 4/30/2012 Vote

7. Rooms were great , service was good and best of all its walking distance to everywhere.

"Great city downtown Michigan Avenue " Read full review on TripAdvisor 4/29/2012 Vote

8. The room was ok, but the service was exceptional.

"Amazing service " Read full review on TripAdvisor 4/23/2012 Vote

9. I was very impressed by the level of customer service I received and appreciate Daisy willingly exceeding my needs.

"Amazing service " Read full review on TripAdvisor 4/23/2012 Vote

10. Enjoyed the location, 5 minutes from Nay Pier, hotel entrance on Michigan Avenue, very cool historic tower artifacts and decor, good hotel meal service and excellent service staff at the front desk and wait staff.

"One of the better Chicago Hotels " Read full review on TripAdvisor 4/17/2012 Vote