Home » United States » Illinois » Chicago Destinations » Chicago Hotels » InterContinental Chicago
Back to search results
OpinionWell
Rank
36th
Out of 415

InterContinental Chicago

Average Price: $313  
 
Hotel Class:
505 North Michigan Avenue
Chicago, 60611 View map  
4-Star Hotel Rank: 18 of 39
Average review rating: 3.86
OpinionWell Value Index: 7
Traveler reviews analyzed: BedBugRegistry (6) , Expedia (35) , MyTravelGuide (2256) , Travelocity (26) , TripAdvisor (873) , YahooTravel (48)
SAFE TO BOOK ? (1/5 issues found)
Skip Navigation Links
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 47 comments. 
33% wrote positive comments about manager
The following words were used in comments with Manager:
cares (3)   charged (4)   desk (9)   fee (3)   free (2)   hotel (12)   housekeeping (3)   liked (3)   management (49)   new (3)    
Users can vote for helpful comments, which are saved in the Most helpful section.
Sort by:
See all
1. the front desk staff and manager were courteous and attentive.
"A++ FOR SERVICE " Read full review on TripAdvisor   10/25/2010 Vote      
2. We called about this and no one ever came to attend, and when we explained this to the manager, she simply looked dumbfounded and kept saying 'sorry' like an incompetent fool.
"The worst hotel in chicago. Rude. Rip-Off " Read full review on TripAdvisor   8/25/2010 Vote      
3. Ultimately I got my room, an apology from the manager, and 1 free night (to be used in the future), but I was exhausted and never recovered from that first poor night of sleep.
"Overbooked and underapologetic " Read full review on TripAdvisor   10/8/2009 Vote      
4. The operator is 6-Sigma trained on directing calls to anywhere but the managers who don't want to be bothered with mundane issues like customer service.
"Terrible Service " Read full review on TripAdvisor   4/9/2009 Vote      
5. Sunday when we checked out we were assisted by the front desk manager who was, again, extremely friendly and courteous.
"Pleasantly Surprised by the InterContinental " Read full review on TripAdvisor   1/26/2009 Vote      
6. On arrival we were greeted by name, by the Manager and welcomed as retruning guests.
"Superb " Read full review on TripAdvisor   11/15/2007 Vote      
7. When I finally was able to speak with the highest level manager 'on property' at the hotel, he was a cold as a fish.
"False Advertising and Scams! " Read full review on TripAdvisor   12/31/2011 Vote      
8. A different manager was on duty and made more assurances.
"Disinterested Staff and a Loud Dog " Read full review on TripAdvisor   12/19/2011 Vote      
9. I spoke to one of the managers at the front desk and he upgraded us for free because we had to wait.
"Nice hotel, just bad luck for us " Read full review on TripAdvisor   12/17/2011 Vote      
10. The manager addressed the dust and the early morning wake up calls, but I would not stay here next time.
"It was okay, Not 4.5 Star " Read full review on TripAdvisor   9/6/2011 Vote      
   
About Us | Terms of Use | Privacy Policy | Site Map
Tools for hotel professionals
© 2010 OpinionWell, LLC, All Rights Reserved