Peninsula Chicago, Chicago, Manager

OpinionWell's Blog

Home » United States » Illinois » Chicago Destinations » Chicago Hotels » Peninsula Chicago

OpinionWell
Rank

6th

Out of 415

Peninsula Chicago	Average Price: $573 Check Rates

Hotel Class:

108 East Superior Street

Chicago, 60611 View map

5-Star Hotel Rank: 1 of 5
Average review rating: 4.48

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (9) , Travelocity (6) , TripAdvisor (344) , YahooTravel (26)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (30) bar (52) bath (33) bathroom (95) bathtub (23) bed (66) bill (9) breakfast (57) check in (32) check out (12) closet (17) complimentary (23) concierge (66) cost (14) deal (19) decor (15) dinner (40) downtown (9) fitness center (11) food (75) front desk (37) gym (26) hotel (560) housekeeping (32) lake (11) lobby (74) location (140) lunch (15) manager (13) massage (14) money (16) pool (60) price (28) rate (34) recommend (33) restaurant (92) room (494) room service (44) service (256) sheets (12) shower (41) spa (78) staff (148) street (29) suite (72) towel (20) tub (31) view (72) walk (15) wireless (9)

Manager

Appears in 13 comments.

33% wrote positive comments about manager

The following words were used in comments with Manager:
secure (2) spa (2) staff (2) suite (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. A guest relations manager, LeeAnn Brown, saw to it that we were set up comfortably,and took it upon herself to dig around the city for some childhood treats I requested (for me) consisting of the candy 'Chuckles' which are hard to find these days, fannie may pixies, and Jay's potato chips, all of which are unique to Chicago.

"The BEST hotel in America " Read full review on TripAdvisor 8/11/2009 Vote

2. She went one step further and called the manager as the computer showed they closed at 9pm.

"Can Peninsula carry over the asian hospitality around the globe? " Read full review on TripAdvisor 5/3/2012 Vote

3. Upon arrival in our suite, we were greeted with a bottle of Champagne, compliments of the Manager, along with chocolate covered strawberries.

"Perfect Stay " Read full review on TripAdvisor 3/27/2012 Vote

4. I had to call Amex and they spoke to a hotel manager about it.

"Just ok but I would never give 5 stars... " Read full review on TripAdvisor 3/13/2012 Vote

5. When I voiced my concern to the night manager that his security staff was being aggressive, disrespectful and inappropriate.

"POOR CUSTOMER SERVICE!!!!!!! " Read full review on TripAdvisor 3/4/2012 Vote

6. While we were making our big-box store rounds, we were called by the front desk manager who offered an upgrade to a suite, at no increased cost.

"Excellent staff " Read full review on TripAdvisor 10/23/2011 Vote

7. The manager sent truffles to our room.

"Wonderful Hotel with great service " Read full review on TripAdvisor 8/9/2010 Vote

8. Just for the record, I'm no country bumpkin, I'm a retired manager with a Fortune 100 company, and have traveled worldwide.

"If you like spending money, this is the place " Read full review on TripAdvisor 3/22/2010 Vote

9. We had a problem with our Limo service which had a miss-schedule out pick up time and the hotel manager called the company and had limo picked us up in 25 minutes.

"Best Hotel Experience Ever! " Read full review on TripAdvisor 8/8/2008 Vote

10. We believe she is the assistant manager, but we aren`t sure.

"Swanky, lovely hotel " Read full review on TripAdvisor 8/8/2007 Vote