Peninsula Chicago, Chicago, Front Desk

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Rank

6th

Out of 415

Peninsula Chicago	Average Price: $573 Check Rates

Hotel Class:

108 East Superior Street

Chicago, 60611 View map

5-Star Hotel Rank: 1 of 5
Average review rating: 4.48

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (9) , Travelocity (6) , TripAdvisor (344) , YahooTravel (26)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (30) bar (52) bath (33) bathroom (95) bathtub (23) bed (66) bill (9) breakfast (57) check in (32) check out (12) closet (17) complimentary (23) concierge (66) cost (14) deal (19) decor (15) dinner (40) downtown (9) fitness center (11) food (75) front desk (37) gym (26) hotel (560) housekeeping (32) lake (11) lobby (74) location (140) lunch (15) manager (13) massage (14) money (16) pool (60) price (28) rate (34) recommend (33) restaurant (92) room (494) room service (44) service (256) sheets (12) shower (41) spa (78) staff (148) street (29) suite (72) towel (20) tub (31) view (72) walk (15) wireless (9)

Front desk

Appears in 37 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (2) helpful (3) hotel (3) housekeeping (3) liked (3) lobby (2) lotion (2) need (5) personable (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The service is fantastic from the front desk to the bellman - everything is top-notch.

"The BEST hotel " Read full review on TripAdvisor 3/6/2012 Vote

2. We encountered other members of the front desk staff who were very helpful and friendly, and everyone was very kind to our little one.

"Nice Big City Hotel " Read full review on TripAdvisor 12/17/2011 Vote

3. If I need to comment something then it would be to cold welcome at the front desk, but this personal and will not make me pick another hotel next time.

"Very good hotel " Read full review on TripAdvisor 11/1/2011 Vote

4. Front desk and Concierge were utterly professional.

"The world's best bed and incidentially a great hotel " Read full review on TripAdvisor 6/30/2011 Vote

5. The front desk says it's their 'custom' to only cover the bottom sheet with a duvet (like those fancy European countries, lol).

"If you like spending money, this is the place " Read full review on TripAdvisor 3/22/2010 Vote

6. The room and the service were flawless, the front desk personnel, the concierge, and the bellmen remembered our names, and went out of their way to help every time we approached.

"Another incredible stay at the Peninsula " Read full review on TripAdvisor 12/3/2009 Vote

7. Room service, housekeeping, and the front desk staff are very efficient and accomodating.

"Best Weekend aside from our Honeymoon " Read full review on TripAdvisor 6/8/2009 Vote

8. Front desk staff was helpful, honest and friendly.

"What 5 Star Should Be " Read full review on TripAdvisor 5/29/2008 Vote

9. I arrived quite early around 8:45am & was checked in by Andrea at the Front Desk- she was lovely.

"Amazing! " Read full review on TripAdvisor 5/12/2012 Vote

10. The service was perfect from the bell boys, maids, front desk to concierge.

"Can Peninsula carry over the asian hospitality around the globe? " Read full review on TripAdvisor 5/3/2012 Vote