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OpinionWell
Rank
52nd
Out of 676

Hotel Mela

Average Price: $345  
 
Hotel Class:
120 West 44th Street
New York City, 10036 View map  
4-Star Hotel Rank: 24 of 106
Average review rating: 4.18
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (31) , MyTravelGuide (75) , Travelocity (16) , TripAdvisor (857)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 39 comments. 
85% wrote positive comments about manager
The following words were used in comments with Manager:
generous (3)   hotel (8)   housekeeping (5)   inconvenient (3)   management (41)   night (4)   problem (3)   responsive (2)   return (3)   welcoming (2)    
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1. Would like to thank very much the manager Nick and his staff for the upgrade and nice stay.
"Very pleasant stay! " Read full review on TripAdvisor   5/3/2011 Vote      
2. Thsk staff were polite and we were welcomed by the manager as it was our honeymoon.
"1st NYC Hotel.Good,clean but nothing spectacular " Read full review on TripAdvisor   12/28/2010 Vote      
3. We did have issues because of poor housekeeping, front desk could only apologise (not sufficient when it is the 3rd complaint!) Manager however was excellent and turned things round.
"Great Location " Read full review on TripAdvisor   3/30/2010 Vote      
4. We became good friends with Tryone who recomended various places for us to go and even when it was not upto standard (ie: St Andrews restaurant not the bar next door) he took personal care to go and see the Manager to complain on our behalf.
"Brilliant! " Read full review on TripAdvisor   1/13/2010 Vote      
5. Everyone was very friendly from the general manager to the housekeeping staff.
"Personal Service at its best " Read full review on TripAdvisor   6/9/2009 Vote      
6. To manager Nick and his staff (including the hotess with the mostest - Pamela), thank you for a great experience.
"Clean, Classy, Courteous - service with a smile :) " Read full review on TripAdvisor   5/6/2009 Vote      
7. The manager Chris Swaim was extremely responsive and understanding.
"Mela is #1 in customer service " Read full review on TripAdvisor   12/30/2007 Vote      
8. They don`t have coffee makers in the room, either, although the manager told me that they are getting them this fall--that will be great.
"outstanding bargain! " Read full review on TripAdvisor   8/3/2007 Vote      
9. The clerk at the reception desk said that the manager would be adjusting my bill due to the inconvenience.
"Great Location, Disappointing Stay " Read full review on TripAdvisor   4/1/2012 Vote      
10. The manager later came out and explained that the hotel boiler was simply not large enough to meet the hot water demands when the hotel was at capacity.
"Very Dissapointed " Read full review on TripAdvisor   1/3/2012 Vote      
   
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