The Mercer Hotel, New York City, Service

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Rank

288th

Out of 676

The Mercer Hotel	Average Price: $582 Check Rates

Hotel Class:

147 Mercer Street

New York City, 10012 View map

4-Star Hotel Rank: 84 of 106
Average review rating: 4.05

OpinionWell Value Index: 1

Traveler reviews analyzed: TripAdvisor (103) , YahooTravel (15)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (9) balcony (1) bar (19) bargain (1) bath (10) bathroom (21) bathtub (6) bed (22) bill (5) breakfast (20) charge (5) closet (3) complimentary (3) concierge (4) cost (2) decor (4) dinner (12) discount (2) downtown (9) food (25) front desk (12) gym (5) hotel (124) housekeeping (4) lobby (33) location (38) lunch (3) manager (3) mini bar (3) mini-bar (3) money (4) patio (2) pillow (3) price (12) recommend (11) restaurant (38) room (142) room service (7) service (50) sheets (4) shower (10) spa (2) staff (58) street (18) suite (9) towel (2) tub (11) value (2) view (7) walk (4)

Service

Appears in 50 comments.

88% wrote positive comments about service

The following words were used in comments with Service:
cool (3) excellent (4) expectation (3) food (7) friendly (6) good (11) great (13) hotel (12) kitchen (2) liked (4) lobby (2) location (4) overpriced (3) price (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The hotel service is impeccable - the staff is completely attentive to your needs.

"Mercer gets better and better. Shhhhhh... " Read full review on TripAdvisor 5/3/2012 Vote

2. House keeping and bell service are very good.

"very good location but overpriced " Read full review on TripAdvisor 1/3/2012 Vote

3. My recent stay did not disappoint and the service was very good as usual.

"Very stylish property with good service! " Read full review on TripAdvisor 8/21/2011 Vote

4. Concierge services were great.

"I had very high expectations....and they delivered! " Read full review on TripAdvisor 7/30/2011 Vote

5. Personalized very professional service.

"I had very high expectations....and they delivered! " Read full review on TripAdvisor 7/30/2011 Vote

6. One small issue when I went into the bathroom upon checking in had dirty towels on floor, but the service recovery was prompt and sent botle of wine.

"I had very high expectations....and they delivered! " Read full review on TripAdvisor 7/30/2011 Vote

7. The reception is nice and the service is good.

"Trendy hotel in an amazing location " Read full review on TripAdvisor 2/1/2011 Vote

8. The service of wait staff were however very disappointing, trying to get a coffee took forever when we found the service in NYC amazing whereever we went then in a great hotel is was below average.

"Understated elegance " Read full review on TripAdvisor 5/8/2010 Vote

9. The hotel is centarlly located and it is a muxt visit property I satyed there three times and every time service was less friendly and quality of food at kitchen missed something .

"Nice hotel but overpriced " Read full review on TripAdvisor 4/23/2010 Vote

10. Service was great except a couple of times I called for something and it took a while to get delivered.

"Great location, good service " Read full review on TripAdvisor 3/25/2010 Vote