The Mercer Hotel, New York City, Front Desk

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Rank

288th

Out of 676

The Mercer Hotel	Average Price: $582 Check Rates

Hotel Class:

147 Mercer Street

New York City, 10012 View map

4-Star Hotel Rank: 84 of 106
Average review rating: 4.05

OpinionWell Value Index: 1

Traveler reviews analyzed: TripAdvisor (103) , YahooTravel (15)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 12 comments.

75% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (3) reservation (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Kelly, Angela & Laura at the Front Desk are great.

"Amazing Experience " Read full review on TripAdvisor 7/21/2011 Vote

2. Chris at the Front Desk is also amazing- he checked me in, gave me a tour of the room & was very sweet, polite & friendly.

"Amazing Experience " Read full review on TripAdvisor 7/21/2011 Vote

3. Front desk was very helpful in shipping some packages I had.

"Great location, good service " Read full review on TripAdvisor 3/25/2010 Vote

4. The front desk staff were cool and not particularly friendly.

"Mercer disappoints... " Read full review on TripAdvisor 11/23/2007 Vote

5. Front desk was very helpfull friendly and warm, bar waitress too, the room was small but that`s New York, very cleen.

"Simply Great - Semplicemente il migliore!! " Read full review on TripAdvisor 9/6/2007 Vote

6. The front desk staff was cold and impersonal.

"Totally Disappointing.... " Read full review on TripAdvisor 3/28/2012 Vote

7. We asked some ideas for gospel in Harlem and the front desk lady made a basic google search and printed the first page for us.

"very good location but overpriced " Read full review on TripAdvisor 1/3/2012 Vote

8. At the front desk I asked if they had a room available the next level up because we`d decided we wanted a king bed - the young woman said we`d already been upgraded to a king bedded room.

"Near perfect " Read full review on TripAdvisor 3/26/2008 Vote

9. The front desk staff promptly attended to all of our restaurant reservation and transport enquiries cheerfully and professionally.

"exrordinary attention to detail at the Mercer " Read full review on TripAdvisor 3/6/2008 Vote

10. If looking for a cab to the airport, ask the porter to stop one on the street rather than have the front desk reserve one - as it will cost half the price to JFK.

"Yet Again The Mercer is Faultless " Read full review on TripAdvisor 1/22/2008 Vote