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OpinionWell
Rank
30th
Out of 504

Hyatt Place San Antonio/Riverwalk

Average Price: $195  
 
Hotel Class:
601 South Street Mary's Street
San Antonio, 78205 View map  
4-Star Hotel Rank: 17 of 32
Average review rating: 4.09
OpinionWell Value Index: 4
Traveler reviews analyzed: TripAdvisor (139) , YahooTravel (15)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 8 comments. 
66% wrote positive comments about manager
The following words were used in comments with Manager:
free (3)   helpful (2)   hotel (3)   management (8)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. The response from the manager of the hotel was pathetic.
"Security is definitely lacking at this hotel - BEWARE " Read full review on TripAdvisor   7/14/2010 Vote      
2. Terry is an awesome (assistant) manager.
"Big room, river view not worth the extra money, and customer service needs improvement. " Read full review on TripAdvisor   6/8/2009 Vote      
3. The assistant manager Terry helped us secure reservations at a popular Riverwalk restaurant so that we could help a friend celebrate his birthday.
"Loved this hotel " Read full review on TripAdvisor   3/12/2009 Vote      
4. She went and got the manager, Mona Esmaili to see what she could do.
"The employees made our NYE the best ever!!! " Read full review on TripAdvisor   1/2/2012 Vote      
5. After going through two managers, we finally received what we requested.
"Not what I expected. " Read full review on TripAdvisor   6/25/2009 Vote      
6. The manager and I were unable to reach each other via phone as I tried to get my rate adjusted because it had plummeted by 25% since I had first placed the reservation, and not only was it adjusted but I was given complimentary breakfast coupons (for hot items -- cereals, bagels, and fruit along with OJ and coffee are free; eggs/bacon/french toast/etc are not) for each night that I stayed.
"Big room, river view not worth the extra money, and customer service needs improvement. " Read full review on TripAdvisor   6/8/2009 Vote      
7. The hotel manager moved us to another room, the second room had a very sour smell eminating from the air conditioning unit.
"Could be better " Read full review on TripAdvisor   6/21/2007 Vote      
8. It was away from the hussle and noise of the main river walk, but only a 10 minute stroll along the streets to the action and Alamo etc. The staff could not have been better, with the managers greeting a nice touch , and I could not fault the large quite room, the hotel cleanlyness, the staffs customer care , the location, the ample free breakfast and free parking.
"From a Europeans perspective it was great hotel " Read full review on TripAdvisor   7/29/2010 Vote      
   
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