Belnord Hotel, New York City, Refund

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OpinionWell
Rank

196th

Out of 676

Belnord Hotel	Average Price: $258 Check Rates

Hotel Class:

209 West 87th Street

New York City, 10024 View map

2-Star Hotel Rank: 37 of 144
Average review rating: 3.11

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (116) , Travelocity (3) , TripAdvisor (175) , YahooTravel (32)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Refund

Appears in 4 comments.

The following words were used in comments with Refund:

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1. I've put in multiple calls to the hotel but I'm always told that it's only the manager who can deal with these types of issues (ie deciding whether or not a refund might be in order) but even when I've called between 9am-4pm, the manager is never available and the front desk gives various excuses such as that she's already gone for the day, that she's sick or that her whereabouts are generally unknown.

"Very poor customer service and dishonest " Read full review on TripAdvisor 2/3/2011 Vote

2. If the manager had at least e-mailed or called and said that it was not possible to give me a refund, I would be much more satisfied.

"Very poor customer service and dishonest " Read full review on TripAdvisor 2/3/2011 Vote

3. I called travelocity and explained I had to cancel my reservation even though it was less than 24 hours notice and I asked if I could get a refund.

"Very poor customer service and dishonest " Read full review on TripAdvisor 2/3/2011 Vote

4. However, Expedia will not back me up and the Belnord will not refund my money.

"Belnord Hotel is a fraud and sleezy " Read full review on TripAdvisor 4/7/2010 Vote