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Rank
25th
Out of 468

Mondrian, A Morgans Hotel

Average Daily Rate: NA  
 
Hotel Class:
1100 West Avenue
Miami Beach, 33139 View map  
4-Star Hotel Rank: 1 of 34
Average review rating: 4.09
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (19) , Travelocity (2) , TripAdvisor (126)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 9 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
helpful (2)   hotel (4)   informative (2)   liked (2)   management (9)   park (2)   rating (2)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. I called down and spoke to Ed, the front desk manager, and I felt like I was scolded for asking for another room.
"Fabulous, Unorthodox location but staff and experience lacking. " Read full review on TripAdvisor   7/31/2009 Vote      
2. When we checked out, I thought I was overcharged for some parking (the manager had lied to us, offering a reduced rate to park on the day we checked in but then withdrawing that special rate when we checked out).
"Visit the bar area, but don't stay at the hotel " Read full review on TripAdvisor   5/24/2010 Vote      
3. Of particular note was the completely inept service provided by the front desk staff and managers.
"Worst hotel experience ever... " Read full review on TripAdvisor   2/15/2010 Vote      
4. When I called the hotel to rectify the situation and speak to a manager the front desk repeatedly hung up on me.
"weak on service...heavy on your pockets! " Read full review on TripAdvisor   11/23/2009 Vote      
5. After requesting the manager on duty she explained to us that when a guest calls the front desk it is routed to their other property down the street.
"Cockroaches!! " Read full review on TripAdvisor   11/16/2009 Vote      
6. When I called the hotel to inform the manager that the staff had shared information with a non-guest, I was simply told 'that's quite unfortunate'.
"Beautiful Experience, except customer service " Read full review on TripAdvisor   10/30/2009 Vote      
7. What really allows a hotel to be a success are the people that work there, and I have nothing but high praise for Maria Elena (Hotel Manager) to Dave & Kevin in the pool area, the Front Desk staff to all the concierges who were nothing but friendly, professional, sincere, helpful, comical, and willing to go the extra mile to make our stay extremely enjoyable.
"Wonderful Hotel with exceptional service " Read full review on TripAdvisor   8/11/2009 Vote      
8. The manager did however send up a bell man with a key for another room and for him to verify the room smelled like smoke.
"Fabulous, Unorthodox location but staff and experience lacking. " Read full review on TripAdvisor   7/31/2009 Vote      
9. We complained to Ed, the service manager, who was more than kind and helpful to make sure that our stay would be pleasant.
"Unbeatable service and attention ! " Read full review on TripAdvisor   8/9/2009 Vote      
   
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