Outrigger Waipouli Beach Resort & Spa, Kapaa, Service

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Rank

3rd

Out of 41

Outrigger Waipouli Beach Resort & Spa	Average Price: $359 Check Rates

Hotel Class:

4-820 Kuhio Highway

Kapaa, 96746 View map

4-Star Hotel Rank: 2 of 2
Average review rating: 4.46

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (55) , Travelocity (3) , TripAdvisor (497) , YahooTravel (2)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (50) balcony (47) bar (159) bath (103) bathroom (147) beach (698) bed (97) breakfast (62) charge (23) check in (48) check out (22) concierge (33) cost (25) deal (48) decor (13) dinner (61) food (183) front desk (86) highway (36) hot tub (100) hotel (349) housekeeping (57) laundry (22) lobby (38) location (383) lunch (42) maid service (24) manager (14) massage (24) money (54) ocean (357) parking (103) patio (16) pool (882) price (112) rate (52) recommend (133) restaurant (297) room (773) service (177) shower (75) spa (113) staff (237) street (246) suite (59) towel (118) tub (53) value (31) view (393) walk (112)

Service

Appears in 177 comments.

71% wrote positive comments about service

The following words were used in comments with Service:
clean (10) customer (9) desk (12) drink (9) food (23) friendly (14) good (18) great (24) helpful (10) hotel (22) lacking (8) need (9)

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1. The conceirge service was helpful, friendly and not pushy.

"Excellent Family Resort " Read full review on TripAdvisor 4/13/2012 Vote

2. The house-keeping service was fine, some days better than others.

"Excellent Family Resort " Read full review on TripAdvisor 4/13/2012 Vote

3. Pros:-thought location was great, there is a supermarket right across the street for you to stock the kitchen-parking is plentiful and free-the condo is very modern and luxurious, high-end appliances in kitchen, mahogany wood throughout and luxurious/spacious bathrooms-entire resort very clean and well kept-staff very friendly, no complaints about service-great pool -- it's not too big but felt it was just the right size for the resortCons:-Dining options at the resort is limited but again you have a gourmet kitchen at your fingertips so can't really complain about this.

"Great First Trip to Kauai " Read full review on TripAdvisor 3/29/2012 Vote

4. For the same nightly rate we had exceptional service and the surroundings were amazing.

"a thin veneer of beauty hiding a body of incompetence " Read full review on TripAdvisor 3/11/2012 Vote

5. The staff is very friendly and service oriented.

"Nice resort right on the beach " Read full review on TripAdvisor 3/9/2012 Vote

6. The presentation and service were outstanding.

"Excellent! " Read full review on TripAdvisor 2/28/2012 Vote

7. The view and service was great, just beware of multiple hidden sharp rocks under surface of ocean water.

"Great Room, BUT ...overall HATE beach here! Submerged rocks! " Read full review on TripAdvisor 2/19/2012 Vote

8. The bar/grill by the pool was not owned by Outrigger; the service there was outstanding but the prices were outrageously high.

"Great location and views, average service... " Read full review on TripAdvisor 11/1/2011 Vote

9. Service was friendly and attentive.

"Amazing Hotel " Read full review on TripAdvisor 9/28/2011 Vote

10. Servicing the rooms was perfect - rooms for two included a huge mounge, a large kitchen area, a super Queen plus size bed in bedroon and two washing rooms - one with bath, shower, toilet and two basins and a small with a wash-basin and toilet which we did not need but was fine.

"Everything and more " Read full review on TripAdvisor 9/18/2011 Vote