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OpinionWell
Rank
3rd
Out of 41

Outrigger Waipouli Beach Resort & Spa

Average Price: $359  
 
Hotel Class:
4-820 Kuhio Highway
Kapaa, 96746 View map  
4-Star Hotel Rank: 2 of 2
Average review rating: 4.46
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (55) , Travelocity (3) , TripAdvisor (497) , YahooTravel (2)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 86 comments. 
66% wrote positive comments about front desk
The following words were used in comments with Front desk:
clean (4)   concierge (5)   deal (4)   desk (86)   food (4)   friendly (7)   good (4)   helpful (11)   housekeeping (5)   need (6)   nice (4)   night (6)    
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1. Clean, friendly and accommodating staff from the front desk, to room cleaning to the pool towel helpers to the Koi fish food helpers.
"Excellent place to stay " Read full review on TripAdvisor   4/7/2012 Vote      
2. Housekeeping made sure we always had everything we needed and the front desk was always friendly and helpful.
"Excellent! " Read full review on TripAdvisor   2/28/2012 Vote      
3. The staff at the front desk was kind, helpful, friendly, and functioned better than expected given the tools they have at their disposal.
"If you want Kapaa this is convenient, nice, and offers good service " Read full review on TripAdvisor   2/6/2012 Vote      
4. The people at the front desk were great about helping us book a surfing lesson at Hanalei and a luau.
"Loved staying here! " Read full review on TripAdvisor   1/18/2012 Vote      
5. The Outrigger staff at the front desk was very accommodating; always outgoing and helpful.
"Exceeded Expectations " Read full review on TripAdvisor   6/29/2011 Vote      
6. Front desk personnel were less than helpful when approached with questions and, a few times, it appeared the staff was genuinely disinterested in having us during our stay as guests of the resort.
"Beautiful Resort " Read full review on TripAdvisor   4/19/2011 Vote      
7. The next morning, we received continuous phone calls from the front desk telling us we needed to come over and finish checking in, so much for a good nights sleep.
"Disappointed " Read full review on TripAdvisor   3/14/2011 Vote      
8. Concierge/Front Desk - Very polite, full of excellent recommendations.
"PHENOMENAL " Read full review on TripAdvisor   2/5/2011 Vote      
9. Staff at front desk was very friendly and helpful.
"Great Place to stay - Will surprise you how nice it is " Read full review on TripAdvisor   1/17/2011 Vote      
10. It seemed like a great burden for the front desk staff to be there.
"Beautiful resort - Luxury room - Service Zero " Read full review on TripAdvisor   12/31/2010 Vote      
   
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