Best Western Sovereign Hotel Albany, Albany, Service

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Rank

4th

Out of 62

Best Western Sovereign Hotel Albany	Average Price: $104 Check Rates

Hotel Class:

1228 Western Avenue

Albany, 12203 View map

3-Star Hotel Rank: 1 of 11
Average review rating: 3.35

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (36) , MyTravelGuide (46) , TripAdvisor (130) , YahooTravel (13)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (6) banquet room (2) bar (29) bathroom (22) bed (32) breakfast (91) charge (5) check in (11) check out (13) complimentary (7) cost (2) deal (6) dinner (12) discount (7) downtown (9) food (27) front desk (45) highway (4) hotel (234) housekeeping (7) interstate (3) lake (2) lobby (9) location (29) lunch (4) manager (7) money (7) parking (8) pillow (9) pool (43) price (19) rate (8) recommend (21) restaurant (42) room (236) room service (4) service (35) sheets (5) shower (19) shuttle (29) staff (84) steam (2) street (9) towel (15) tub (2) value (16) view (2) walk (7) water pressure (2) wireless (11)

Service

Appears in 35 comments.

94% wrote positive comments about service

The following words were used in comments with Service:
best (5) clean (4) customer (8) desk (6) excellent (6) exceptional (2) facilities (2) food (3) friendly (4) good (7) helpful (2) hotel (9) nice (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. It was so delicious, and the service so friendly, that I believe it to be a 'best kept secret.

"Pleasantly surprised " Read full review on TripAdvisor 4/1/2012 Vote

2. I have always found the service at this hotel to be excellent.

"Great value and location with convenience of a bar & grill on-site " Read full review on TripAdvisor 3/7/2012 Vote

3. The Best Western Sovereign Hotel is pretty much average across the board, except for the service.

"Average across the board " Read full review on TripAdvisor 11/8/2011 Vote

4. Good desk service.

"not too bad...average " Read full review on TripAdvisor 8/4/2011 Vote

5. Very good customer service.

"Comfortable stay " Read full review on TripAdvisor 8/1/2011 Vote

6. While this is an average hotel with average facilities, the front desk service was very good.

"Comfortable stay " Read full review on TripAdvisor 8/1/2011 Vote

7. For one visit, a customer service agent called ahead and asked if we needed any special arrangements, and when we checked in, the desk clerk followed up with helpful suggestions.

"Nice place to stay in Albany " Read full review on TripAdvisor 7/27/2011 Vote

8. Customer service is excellent.

"Nice place to stay in Albany " Read full review on TripAdvisor 7/27/2011 Vote

9. Free breakfast had excellent service to keep things warm and the tables clean.

"Clean, simple but getting old " Read full review on TripAdvisor 7/19/2011 Vote

10. This is absolutely the best customer service I have ever received from a Best Western hotel.

"Albany Best Western Sovereign has topnotch customer service! " Read full review on TripAdvisor 5/28/2011 Vote