Best Western Sovereign Hotel Albany, Albany, Front Desk

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Rank

4th

Out of 62

Best Western Sovereign Hotel Albany	Average Price: $104 Check Rates

Hotel Class:

1228 Western Avenue

Albany, 12203 View map

3-Star Hotel Rank: 1 of 11
Average review rating: 3.35

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (36) , MyTravelGuide (46) , TripAdvisor (130) , YahooTravel (13)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (6) banquet room (2) bar (29) bathroom (22) bed (32) breakfast (91) charge (5) check in (11) check out (13) complimentary (7) cost (2) deal (6) dinner (12) discount (7) downtown (9) food (27) front desk (45) highway (4) hotel (234) housekeeping (7) interstate (3) lake (2) lobby (9) location (29) lunch (4) manager (7) money (7) parking (8) pillow (9) pool (43) price (19) rate (8) recommend (21) restaurant (42) room (236) room service (4) service (35) sheets (5) shower (19) shuttle (29) staff (84) steam (2) street (9) towel (15) tub (2) value (16) view (2) walk (7) water pressure (2) wireless (11)

Front desk

Appears in 45 comments.

73% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (4) good (3) helpful (8) hotel (4) maintenance (3) nice (3) night (2) pleasant (6) problem (3) reservation (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk helpful in getting us a limo bus rental, as their shuttle service didn't go DT.

"High Average to Good " Read full review on TripAdvisor 4/23/2012 Vote

2. Very friendly staff from Front Desk to cleaners/other help there.

"High Average to Good " Read full review on TripAdvisor 4/23/2012 Vote

3. The front desk staff was pleasant, but that was the only positive of the place.

"Dingy " Read full review on TripAdvisor 9/21/2011 Vote

4. The ONLY good thing I can say about this hotel is that the front desk staff are friendly and really try to be helpful.

"Would NOT recommend " Read full review on TripAdvisor 8/16/2011 Vote

5. While this is an average hotel with average facilities, the front desk service was very good.

"Comfortable stay " Read full review on TripAdvisor 8/1/2011 Vote

6. The lobby is very nice, and the front desk staff very attentive.

"Not coming back " Read full review on TripAdvisor 8/1/2011 Vote

7. The front desk staff was efficient, friendly and helpful all week.

"Would not return. " Read full review on TripAdvisor 7/29/2011 Vote

8. We called the front desk & they immediately brought clean clothes.

"Thank you for being so kind! " Read full review on TripAdvisor 7/28/2011 Vote

9. The front desk was very courteous and helpful.

"Clean, simple but getting old " Read full review on TripAdvisor 7/19/2011 Vote

10. The front desk staff was very nice and took care of my check in/check out very quickly.

"Clean, quiet and comfortable " Read full review on TripAdvisor 6/24/2011 Vote